Starbucks — Restaurant in Brownsville

Starbucks customer for years. There was only one car in front of me and the worker seem to know the person in the car because they chit chatted for a while. I wanted a chocolate blended drink and I was trying to find a way to ask for it. I asked for 2 cookie crumbles one without the whipped cream on the bottom and the coffee, they were charging me for taking out the whipped cream, apparently they had to build a whole new drink...😄. The cashier- rudest person-after taking her sweet time chit chatting could explain so she called (Annette)-another rude worker, who might have been the person in charge. Instead of offering options, she only identified how hard it would be to prepare the frappuccino without the whipped cream and coffee. she's the one who came up with the laim excuse that they had to build a whole new drink just leave out the whipped cream. it's like McDonald's charging for not adding the pickle. There is only one Starbuck worker at this location that actually knows what she's doing, unfortunately I do not remember her name. I don't like ike to identify anyone by their appearance but she has blonde hair. Will not be going back...

Update: well they added chairs but i dont see a point with still no restrooms i think... Quality improved I only go to it because its nearby work Experienced staff is wonderful and friendly.

Old:Bro when i wanted to put a review it was on hold for months after opening. Also small odd mishaps. The no seating wouldve been ok but no public restrooms? Also quality of the Acai seems random. Sometimes is dark and sometimes its too light. Also no dogs allowed but offer a pup cup? Choose a side. (This was indoor but my dog want a small football that never touched the ground) Bro i aint want a hot dor in the car/waste gas. The staff is friendly just the overall design idea is rushed.

And yes i know this starbucks is drive through concept from the approval of the old ceo. But just keep it drive through, why even have door for...

I had an incredible experience at this Starbucks, all thanks to Wally, whose leadership is the driving force behind its success. Wally creates an atmosphere that’s warm, friendly, and energetic, with a team that works quickly and efficiently. Even when there was a small mistake, Wally handled it with professionalism, ensuring it was corrected promptly. When they didn’t have the specific coffee I needed, Wally went above and beyond, offering alternative options to make sure I was taken care of, especially as a medical rep who relies on coffee for my clinics. Wally’s quick thinking and dedication to customer service make this Starbucks truly exceptional. I’m confident that with Wally at the helm, this location will continue to thrive and achieve great things, just...