Whataburger — Restaurant in Brownsville

I love whataburger especially the one on international since it is close to home and work. Last nights crew really disappointed my remarkable experience, I don’t want bash anybody or get any of the team members in trouble because what ever the case might be I still appreciate their effort and service. It started with bad customer service in drive thru with an crazy 40 minute wait time in line. Then a shirt less man was walking back and forth near the customers that were waiting impatiently honking behind me. After that, I was given a meal poorly wrapped nearly open with cold fries all over the inside of the bag and a shaggy cinnamon roll upside down in the container. Then window lady was didn’t had the curtesy of asking me if I needed any condiments or any skill of customer service she almost seemed as she didn’t want to be part of that shift. Boys and gals let me tell you what, some one is dropping the ball big time with this free stand unit and it all starts with the managers/supervisors miss leading the rest of the team !! Step it up my friends I wasn’t gonna drive back and have you guys deal with an angry raving fan. I wonder what happen to the speed of service, or the cleanliness, and quality of food. I’m sorry but we as costumers might not have the idea what it is working behind the counter but make it happen guys work together as a team Aces in there places and grab the bull by the horns. Hopefully this will mark a point because at the end of the day it’s about building each other not breaking one another come on guys it...

We usually frequent whataburger in Harlingen and haven't been to this particular location in a couple of months.

Whataburger in harlingen is usually lacking in many ways. This Whataburger, however surprised me because as soon as we ordered we literally got our food about 30 seconds later right to our table! It was pretty awesome to see that.

The customer service was exceptional and we had service and our food as quick as possible which was awesome because we were in a hurry!

An employee brought us a tray immediately to offer us napkins, ketchup, salt and pepper, etc They tend to greet you in Spanish here which makes sense because it's right close to the border in the southmost/international area. No biggie as they are all bilingual which is awesome and we're bilingual. I would definitely return to this location. This restaurant location in particular has really restored our faith in Whataburger in the valley.

We only have two small gripes about the food: although the food was piping hot, my cheese was not melted on my burger. Which is a pet peeve of mine and also my wife's burger patty was missing about 10% of it looks like it cut off and they could have just replaced the Patty with...

This is WAYYYY better than a fast food restaurant! The burgers are awesome! You can't leave without a chocolate shake! The french fries are the only downfall to this place 😥. They are very small and are not cooked to crispy! They are soggy and limp. The few times I've tried them, they tasted like undercooked, unsalted frozen fries. I did ask for crispy salted fries. They happily made them my way and were very good, except for the fact not 1 fry was over 1/2" and long!! Lol. Did I get the bottom of the bag?? One might think that, except every order of fries from the 1st time I ordered from their, were like that. I surely didn't get the bottom of the bag on each of my 4 visits in a 2 month period! If you're looking for a awesome burger, made the way you like it, THIS IS DEFINITELY THE PLACE FOR YOU! Their service is fast and...