The Dunes Saloon Lake Superior Brewing Co. — Restaurant in Burt Township

Trying to be fair here. Our visit started off well. The Dune is doing their best to take care of summer crowds, out under a tent. We were seated, and waitress took drink / appetizer, then came back for food orders right away.

Then the wheels came off, and the waiting began.

We ordered standard fair, burgers and fish baskets, nothing special. We noticed that tables around us were turning over, then parties that were seated well after us were getting their food. We were able to snag our waitress and asked about food and ordered another pitcher of beer, and waited.....

Food finally came out, barely warm.. fish tasted good, but went completely cold fast.

Glasses are empty.. waiting.. waiting...

We hear another waitress tell the table next to us that they ran out of the beer we ordered..

Waiting... waiting.. finally grabbed the other waitress and told her to cancel our 2nd pitcher,(because we weren't going to get it anyway).

My friend and I walk across the street to purchase beer for our hotel rooms later, leaving the wives at the table to finish the bill.

We return, and still not finished. The 4 of us take turns using the outhouse. Waiting...

The place is getting empty, sun is setting and girls are getting cold.

Finally waitress brings out bills, drops them and disappeared. No sorry for the wait, nothing about the missing pitcher.

I understand having a bad night. And I hope it was just that, But I don't know why you wouldn't acknowledge that.

Not impressed,...

We came in with a group of 8. It was packed! The lady seating people was doing an excellent job. Our server was the issue. She took half our table's order, and walked off. Then taking another tables order. We had to wave her down for drinks after she took our food order. (She didnt give us a chance to order another round) We were sitting right next to the bar. I saw our drinks sitting there on the tray so I asked the bartender if they were ours and if I could take them. I was trying to help our STRUGGLING server. The server rushed over and barked at me "go sit down at your table and let me do my job." I am a bartender of over 15 years. I have so much respect for the industry. I work in Florida so I am familiar with busy tourist times. This tall woman (our server) with shoulder length brown hair was shrill. A simple "no thank you, I'll get it" would've been fine but the way she spoke to me had me a bit miffed. I would never talk to a paying customer like that. The food was excellent as always. We had the scotch eggs and whitefish tacos. The chef knows what he is doing! The bartender was very welcoming and friendly. I'm sorry I had to experience that server. She brought the other half of our party's food out after we had ours for a while. Likely because she rang the order in much after. It was weird. Otherwise, it would've be a fun experience with...

Really really didn’t want to have to do this but we were thoroughly disappointed with our time here. We returned to Grand Marais to celebrate our 1 year anniversary of marriage as we got engaged here in 2016 and LSB was the first place we came to to celebrate with a beer, also purchased one of the amazing handcrafted leather coozies. Unfortunately our order was put in wrong, the fish tacos were delicious but undercooked. The blueberry wheat beer was less than desirable, the house flies were out of control (I know they can’t control the weather/flies but all of the spilled food and beer was not helping and there was not room indoors). The spinach and artichoke dip was floating in oil. THREE families of paying customers were turned away from an OPEN table on the patio only to be “saved” for an employee that seemed to be hanging out/eating before her shift? 🤷🏽‍♀️ One of the families appropriately stated, “you just lost a paying customer”. We love Grand Marais and will continue to come back but will likely be going to Grand Marais Tavern (awesome place!). Hoping our minds are changed the next time we get up here. We WILL give LSB another chance, as our experience in 2016 was...