Dunkin' — Restaurant in Butler

thank u Singee .!!!

During my most recent visit, there were about four people in line and four employees behind the counter, including the owner. While waiting, I witnessed the owner publicly berate an employee, making unprofessional comments such as, “you don’t have experience” and “how are you going to tell me the right way to do it, I went for 6 weeks training.” He even used an inappropriate analogy, saying, “if someone commits suicide, are you going to commit suicide?” This conversation was happening in public view with no professionalism at all. After enduring this for 10 minutes, I suggested the conversation take place in private, to which the owner responded by yelling at me to mind my own business and continued to be belligerent, stating that his employee made the coffee too strong. Another customer also voiced their concerns about the unprofessional behavior. The owner was yelling at us, stating that this is his business and he can do whatever he wants. This showed that if he can talk to his customers like that, this is a hostile work environment. Regardless of any mistakes an employee makes, they should be retrained appropriately with respect from both parties. We’re all human, and mistakes happen, but the way we fix those mistakes has to be done with dignity and respect, which this owner does not have for his business...

I am an everyday customer of this location. I tip the cashiers always and I treat the employees with kindness. I am appalled at the way I was treated by the manager / owner. I had purchased a hot tea as l've done for years. When I got to work, it had a coffee taste mixed in with the tea. I went back after work and kindly explained how it had a coffee taste. (I am not a coffee drinker). The manager tried to humiliate me in front of the 4 or 5 customers in the store. He was so loud and tried to shame me by saying, "That is impossible; our water comes from here". (pointing to the hot water tab on the machine; he pressed the tab) He said, " See - you see any coffee?" I replied with a no. He continued his rant and said, "See - here are the tea bags - you see any coffee?". He brought more attention to his ranting and I said calmly, "Ok - forget it; just dump it and don't worry about it". Just maybe.... they accidentally poured some coffee in the cup and realized that it was supposed to be tea?? People make mistakes. It's no big deal. He made it a big deal. He did not offer a new cup of tea. For a $2 drink, is it that difficult to do the right thing? They lost my business. It's amazing how people treat each other....