FYI: Avoid being served by Amanda. — Went two days in a row because the first experience was very nice, I went in the evening so there wasn’t a view so I came back the next day for lunch and was enjoying my time there UNTIL I simply asked my waitress if the coffee I ordered was being made or not, because I was waiting for it for a bit while, I understand she may be busy with other tables but I was simply ASKING, she said she will check if it was done or not and I said to her (before she went to check) that if for any reason it wasn’t done yet then I didn’t want it anymore, my reason (that I never told her because thats none of her business) being because food was probably gonna come out at the same time as the coffee and I didn’t want that, but before she could even check if it was done or not, because of me asking her to cancel it if it wasn’t done, she gave me this nasty face and said “ok pues sepa que me lo van a cobrar a mi” first of all that illegal since it’s something that can simply be voided IF IT WAS NOT MADE. After she said that she ran off to check, and said that its almost done, I approached her where she was, and she was STARTING to make the coffee (so she could’ve voided that crap coffee she made). Amanda, you are in the wrong line of business, you don’t tell your clients you’re gonna be charged for a coffee if hasn’t been made yet. You’re simply uneducated and clearly lack of professionalism. Choose a different job because you are super rude as a waitress and I feel sorry for you if you let yourself get charged for something that hasn’t been prepared. Shame on your employer for charging employees for something that can be VOIDED. Also she forgot the coca cola I asked for with my dinner. Can you imagine her attitude if I told her she forgot to ring it up and give it to me? What if she had ringed it and gave it to me with my check at the end… instead of voiding it — just so she wouldn’t get charged for it? 😂 that sounds ridiculous right? just like that made up rule. Still tipped her well over 30% tip even tho she treated me like I was her highschool nemesis or something ☠️ Grow up Amanda. — Great food tho, recommend the Biftec Encebollado with mamposteao’. Couldn’t get enough of it. 😍 also the servers during the evening are super humble and sweet and gave me a great experience. I wish I could’ve remembered the good server’s name. A shame I remember the ugly one because I had to make sure someone else doesn’t go thru what I did...
Read moreThis was our first time at this establishment. Unfortunately, it's our last. The view is great but we can see the water from other locations. We stood behind a host station waiting for one of the waitresses to acknowledge us but it never happened so we moved towards the dining area and waited behind a chain to keep people out. We were eventually acknowledged by an older woman who was visually bothered. I won't go into the exchange about the seating because I want to be fair. Our request for a specific table that was empty was denied due to "the server of said station was leaving and the table was already cleaned". Anyway we sat at our table and the older woman plops the menus down and walks over to the counter and said something to one of the waitresses who looked directly at us then smiled. It looks as if the agreement was made that we get an inexperienced server and perhaps they assumed we were terrible tippers but little will they learn I actually have tipped cashier's on multiple occasions when I am provided great service. Sometimes just doing your job is rewarding. Long story short we ordered our drinks and 3 appetizers. Our drinks and food were delivered and we did not get any additional attention until we flagged down the waitress and ask for a to go box and the check. Now the older white couple at the table next to us was visited 3 times but not us we had to stop another waitress to ask a question. This younger waitress asked if we wanted more drink's. Since she was young I cut her a break by saying I finished my drink a long time ago and now is just too late. No apology was given in fact silence until she noticed the tip line was blank. She didn't have time to serve us but wasted no time soliciting a tip. Well we gave them something to talk about $3. I have coworkers coming to PR in March. This will not make my list of recommendations. I am too embarrassed to mention to them that a stray dog was just roaming the restaurant going from table to table. I have never in my life seen...
Read moreThe WORST service I have ever experienced. Me and my family of 9 people came to this place during our vacation visiting family in PR but some of our group are tourists so we were expecting to have a good time for them and experience good treatment but that was not the case. I picked this place because I only saw the amount of reviews but didn't read them (my mistake, I wish I would have before coming here). We went around 8pm & the service felt rushed at the beginning. Our drinks came out first , we ordered our food and then waited a whole HOUR for them start getting some plates out, by this time our drinks were done or watery and they never came during the entire hour to ask how we were doing or anything. By the time our food started to come out it was when they were all busy cleaning, moping for closing because they actually close at 9PM NOT 2am. We got some plates fist & others 15 minutes later. By the time most of us were done eating that's when the last 2 plates came out. We expressed our concerns and bad experience while the waitress was cleaning up our table at the end and she made NO comment and walked away. Our check included a whole 15% tip that they did not work for or deserve. At the end we brought it up to a different person who seemed to be a manager and she did not say anything either and just gave us instructions to find the exit. As a puertorican and having people in our group on vacation that are not from here just to pick this place for what was supposed to be a nice night out dinner and end up experiencing this was so embarrassing. They need to do better, I would never come back or recommend this...
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