Cold Stone Creamery Corona — Restaurant in California

Would give zero stars if I could. Been here several times, and they are always out of flavors. Went on 5/7/24 to redeem a birthday reward, and they said that they couldn't access their system to see the reward. I showed them my email, and they said that they couldn't do it. When I tried to reason with them all the female wiuld say was, "cash or card". They also made several mistakes to my order, including charging us for a large size when giving us a small size. Additionally, the ice cream was not well mixed, and they were very sparring with the toppinga. When I brought it up to the workers, they didn't even apologize. They had to call their manager, who wasn't even there, and just gave me a dollar back. Worst service ever. I'm a regular to coldstone, and the Tuscany (Corona) location is much better in terms of service, selection, and quality of the ice cream. I'd rather drive to that farther location and give my business to them. Not coming back...

It was my daughter's birthday, and I surprised her by picking her up early from school for some ice cream. She was so excited because she's only seen the Cold Stone in videos, so this was her first time trying their ice cream. We arrived just before noon. We waited at the door for them to open. 15 mins after it was supposed to be open, I decided to get a haircut a couple of shops down... 1pm, still closed. We live 20 mins south of this location and had to travel another 20 mins further north to the next closest location. I called in advance to ensure that location was open. We had a great experience and nicer view there, so I wasn't too annoyed with...

I ordered a huge birthday cake batter & red velvet cake for my nephew’s 16th birthday. March 30th. It’s the same cake we order every year different sizes from cold stone. This time around the cake was horrible. Dry and hard. It tasted like the cake was days old. We were very disappointed and I called and left the message on the managers voicemail and never heard back. I strongly recommend not to order cakes from this cold stone location. Obviously the manager does not care about the customers. I suggest to bring your business to the other location by...