I've been here numerous times. First they didn't have any beverages except coffee and orange juice , then a couple of months later not only did they have no beverages but they also didn't have any silverware at all. Neither time did they inform us before ordering but instead told us when they brought the food. Skip ahead a year later and they finally had soft drinks and silverware but the food was terrible. I ordered the Denver omelet which came to the table being burnt until it was BLACK. when I looked inside the omelet there was nothing but burnt onions and the toast was also burnt. My wife ordered the nachos which was served as a handful of chips on a plate with a handful of cheese melted on top. (NOT NACHOS) MY GRANDDAUGHTER had the scrambled eggs with hash browns and pancakes. Her eggs were RUNNY scrambled eggs (salmonella) her hash browns were barely cooked and her pancakes were doughy. FOOD WAS DISGUSTING. the bathrooms were also VERY DIRTY AND SMELLY. when we got there the cook was outside trying to break into one of the waitress cars because she couldn't find her keys. There were other staff there but NONE of them were doing anything but playing with their phones. The ONLY person that was working there and putting in 2000% was their waitress who happens to have an prosthetic leg. She was the one who remade my omelet (not the best but better than their cook) while we were waiting for our food we noticed almost every person in the restaurant was sending their food back and now we know why. They are also located in a building that is attached to the pilot truck stop so you would think they would be pretty busy and have a decent restaurant but any time we drive by there is barely anyone there. DONT WASTE YOUR TIME ON THIS PLACE. COMPLAINTS TO CORPORATE...
Read moreThe waiter served her husband before us. Today’s “service” sucked. It was the worst service by far that my family and I have gotten. We got seated after 2 gentleman who walked in after us did. We waited to be asked what we wanted to drink while these 2 men were already on their refills. As they ate, we were still waiting for our order to be taken. I found it weird that the waiter was all over the 2 gentlemans table. Once the 2 men finished eating, he said outloud to the server, “thanks babe!” And walked away without paying. Are you serious? Here I am with 2 hungry toddlers and the server taking her time in her honeymoon phase. I asked where the food was beca I needed to take my daughter to school. She said the food was coming right up. After 2 minutes of me asking, she brought out the kids mac and cheese and fries. Okay great. I asked where our food was and she said, “we are making sure your chicken is real well done so you can eat” well no duh it’s chicken….? At this point we are in 1 hour and 20 minutes total dumb to have even waited this long especially since the 2 men were long gone by this time but yet they entered behind us.? We got up, left. Came to Ihop, as soon as I arrived I let them know the kids were really hungry if she can put in an order of mac and cheese before even sitting us down. Guess what? They gave my babies their mac and cheese not even 5 minutes of us being here. This was terrible service from your end Dennys and and should be unacceptable. Horrible. She needs to attend her husband at home and go to work when...
Read moreThis Denny's restaurant location has some significant shortfalls in management. I ordered pancakes, which were cooked perfectly, and enjoyed seconds. However, I found a small amount of black plastic spirals in my pancakes this time. I scooped up the foreign matter with a spoon and handed it to my server after I got her attention. She told that she would deal with it. Shortly afterwards, the server returned to inform me that the foreign matter was simply burnt onions. I replied to that incorrect declaration that no, it was NOT burnt onions but was in fact plastic. She turned around then departed from my location. Thereafter, the on-duty manager made his way to my spot at the counter and summarily declared that the foreign matter I found in my pancakes were simply burnt onions. To this I disagreed and suggested that he return with the foreign matter. This on-duty manager then stated that the server had thrown away the foreign matter and did NOT actually view it himself but merely accepting what he was told by the server. I then asked for his name to which he provided only his first name and refusing to provide his last name. He then offered me a slight discount on my next meal I ordered from his location only! I determined then to never again frequent this establishment and stated so. To this comment he non-chalauntly shrugged his shoulders and muttered something...
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