Double Down Grill — Restaurant in California

BEWAR*E ‼️‼️‼️ The lady that took my order was very nice! Went downhill from there…. I was given the wrong food. Didn’t realize until I got up to my room, undressed, and washed up to eat. So that in and of itself made me extremely frustrated. If you are familiar with this Casino/Resort you will know the rooms aren’t super close to this eatery. It’s a 20 min commute round trip. Upon returning the food I was then given the food that was prepared for me over 30 minutes prior (in which they lied to me and said this was a newly made order; of course I knew it was not but I didn’t want to be the angry black woman I would’ve been had I politely insisted on having fresh food, so I took it SADLY). If you are melanin rich please either steer clear of this place, or check your food prior to walking away! They have thee absolute worst customer service and a dismissive type of attitude! Oh and FYI the fries and wings were horrible (as these are foods that need to be eaten while fresh) Double Cheeseburger was awesome (I hate to admit 🙄 but would never give a...

My mom ordered the "grab and go" ham and cheese sandwich. The bread was not fresh, almost like it had been heated and dried out, there was SO much mayo, only on one side of bread. The hugh piece of lettuce was brown and wilted, again, like it had been heated. I ordered the $17 turkey and swiss on rye. My bread was also stale from being heated (??) The only good thing about mine, was the turkey was good. Needless to say, we didn't eat just a few bites. I instantly got a bad stomachache and had diarrhea until today. Yes we should have taken them back, but the line was long and my mom was done. We will not be eating or recommending this place. Extremely high priced for the...

The people that work here are the rudest and unprofessional. They talk about customers while they are standing there. The two younger guys are horrible and should be fired. In addition they mess up every order and then are rude when you tell them. There should be no need to have such an attitude when you work at a casino little snack bar. Food is cold and undercooked or wrong. I get nobody wants to work the food industry at a snack bar, but you need to find new employees. 3 times in a row the younger blondish male worker is extremely rude with a...