High Tech Burrito - Mill Valley — Restaurant in California

Been coming here for years but Saturday was the last straw. Spent almost $40 on two burritos that had None of what we asked for... A Baja shrimp burrito that ONLY HAD RICE. I specifically asked for it a certain way which included extra sour cream amoungst other things and they literally just made what they wanted. There was NO SOUR CREAM AT ALL.... then I got a steak and chicken SUPER burrito... They didn't listen to the order and that also had a request for extra sour cream once again there was NONE. I checked my receipt and it's was exactly how I said it. This is the second time this has happened, it's like the cooks just make what they want and judging by the other comments Management rather justify it and blame the customer which is just what I went through when I called back. Very...

I asked for the vegan butternut curry burrito. The person asks what base I want (its marked vegan, so I didn't understand why she asked) but I said veggies. She marks 'add chicken,' and I specifically ask for it to be vegan. She assured me it'll come out vegan.. my first bite was ALL chicken. I mean come on.. so I go back in to notify of the mistake and ask for a correction before wondering why they charged me $1.75 in the first place when it was vegan, so I asked and was faced with resistance, saying that's how it's supposed to be. After pushing for clarity, she gives me the $1.75 cash and the. Gives me a burrito half the size of the first burrito.

No apology for the mistake, no customer service skills or check in... No more of...

The food here is usually really good. BUT, tonight I ordered a burrito off door dash and it was missing a couple of ingredients and so I double checked to make sure I didn't accidentally order it wrong and I did not. So I called this place and spoke to the manager who told me it's not their fault because door dash automatically prints their tickets and there's no human error and so I told him to let door dash know there's a glitch so others don't experience the same to which he said ok and hung up. That's it. I was in restaurants for 10 years and there should have been more to the...