River Shack Deli & Pub — Restaurant in California

Stopped by to get takeout because me and my boyfriend wanted to have lunch at the river. My order was perfectly fine but his was made incorrectly(he’s picky and has a super simple order so it just kinda ruined the mood) But I get these things happen, I work in a restaurant too. Not a big deal. I called River Shack just to see if I could get a refund back for his sandwich. Before I could even finish my sentence the girl on the phone cut me off and said she’d give the phone to someone else. I talked to the guy who took my order and then he kinda just left me hanging and started talking to other people in the backround. So then the owner picks up the phone with the harshest tone and says “um hello this is the owner, I just walked in the door.” I told him I was trying to see if I could get a refund because the sandwich was incorrect and he goes “okay well these things happen we’re not perfect” and he just sounded so angry at ME lol I was so shocked and I told him it wasn’t at all a big deal and I wasn’t mad, he goes “oh I know it’s not a big deal,” in the rudest tone. He asked instead of a refund if I wanted to come in and get it remade, I said I could do that. He goes “you CAN do that or you WANT to do that??” To be honest what I wanted to do was hang up and go cry because it felt like I was a kid again and my dad was yelling at me lol. Believe me I understand dealing with customer service and how frustrating it can be at times, but for an owner to speak to me like that when I was nothing but calm and polite, it was pretty...

As expected, great atmosphere. They have a surprising variety of food, which all looks and smells amazing. Having a hot pastrami, and had to get a serving of the potato and macaroni salad that is made in house and looks perfect. Staff is great! No hassle no hurry. My take on the food: The potato salad is bright, Has a small batch feel, a balanced ingredient list that unfortunately is missing something... hard boiled eggs, sliced, and would be an absolute crush of mine if it had some sliced black olives as well... ID GIVE IT A 4.5 OF 5. The mac salad dont need nothing. Its a 5 all day long. Interesting. Light. Has a different fit and feel along an almost citrus finish. Far more bright than a typical traditional Mac salad. Those olives would've put that tater salad over the top. The coarse seasonings were spot on. Lovely. The Sandwich boasts a good serving of robust pastrami. Wouldve liked it deli style with the meat quality where it was. (Deli style being on a thick marbled rye, other than that its whats up....

I came to Placerville for a weekend getaway. Little did I know the treasure I would happen across that is River Shack Deli & Pub. When you walk through the door, you’re family. I felt extremely welcomed here and comfortable to banter with the bartender. I came to find the bartender was also one of the owners of the establishment. The food was outstanding and the beer options incomparable! But, what I loved about this place doesn’t end there. If you are a 49ers fan, add this place to your list of stops! I was in awe and in love when the Niners memorabilia plastered across the walls from a signed Montana jersey to old newspapers and flags from the last game at Candlestick Park. I adore this place so much, I’ve invited my Dad to travel here again so we can watch the first Niners game of the season while we enjoy a cold beer with some amazing sandwiches. Thank you Dennis and team for the...