Sourdough Bread Company — Restaurant in California

If I could give them zero stars I would. I went in today 11/21/24 at 12:44 and ordered a 6” inch smoked brisket sandwich which is supposed to be served hot. We got it and the meat was ICE COLD. I am pregnant and cannot eat cold meat so I ordered a hot sandwich thinking I’d be safe. I get it mistakes happen but when I took it up to the counter to explain the lady told me there was no way it could be cold as it just came out. She took the sandwich from me as I asked her to make me a new one. The staff then proceeded to put the exact same sandwich in the oven vegetables and all. The whole time my fiancé and I were in the store the workers were giving us dirty looks and rolling their eyes at us every time we made eye contact with them. The manager then handed me my sandwich and told me if I wanted it hotter I should have asked for it extra hot. At that point the bread was burnt black, my vegetables were hot and the barbecue sauce had soaked up into the meat so it wasn’t even on the sandwich anymore. It felt like I was eating a crouton. As someone who used to work at a Sourdough this is NOT how this situation should have been treated. I was very disappointed with the employees today and they should not treat any customers this way. I will not...

I’ve come here multiple times and find my sandwiches missing items every time. I kept coming back to try again is because I worked in a resturant for a long time and understand that mistakes happen, and I was also eager to be eating delicious Sourdough sandwiches all the time. However nothing ever changed. Maybe its just my bad luck, but if I know one thing it’s that the workers are very inattentive and the managers don’t seem to keep a close eye. When I pay $20 for two small sandwiches I certainly do have somewhat high expectations. When I pay the amount an entire avocado costs at safeway for just 1/4th of an avocado at Sourdough, I do expect to find that, at the very least, on my sandwich. That was the only modification made you’d think they’d atleast get that right. And I’ve never been accommodated for their mistakes. It’s really too bad, as I was looking forward to being a...

I felt very sick after eating at this establishment (In a not-so-pretty way, might I add) and that only leads me to believe two different scenarios. Either their products are expired/cross-contaminated, or staff members are not washing their hands appropriately (cross-contamination). Had I been immune compromised, I very well could have been hospitalized. From someone who works in the industry I’m incredibly appalled and disappointed in this very avoidable and preventable experience. Additionally, as a few of these reviews have previously stated, this business has blatantly stolen the branding and business model of the real Sourdough & Co. This is Sourdough Bread Company, not the real thing. I really don’t understand how this is legal or why they haven’t...