Starbucks — Restaurant in California

I have horrible customer service here in the past. I talked to someone at corporate and they improved the store. Now for the second time in a row within this past week. Two horrible experiences. The first 10 min once arrived at window to get drinks, then they forgot my daughter's drink so another 5 min. After the server said here you go. No apologies. Tonight I go there and again 10 min for one drink. I told the rep that I wanted my money back as the drink still hadn't arrived. She calls for the manager and tries to refund for another 5. I said is my drink there give it to me and forget the refund. He said THERE. I asked for his name and he said it under his breathe. I asked again and he said IAN and shut the window. I WILL NEVER GO TO THiS Starbucks AGAIN. I hope it will be shut down and a coffee company that treated it's customers with...

This store needs adult supervision. Nearly Every time we come in I have to clean a table. The music is way too loud. The employees yell back and forth to make themselves heard over the music, sometimes yelling at each other from one end of the store to the other. To top it off, the hot mocha drinks taste like lukewarm chocolate water. Sure wish there was some alternative place to sit quietly for a hot cup of coffee in the afternoon.

Update: The last two times we went into this store the tables were clean, the music at a reasonable level and, remarkably, the drinks were good, like they used to be. Since I reported the negatives from our previous visits over the past several months, I wanted to be sure to report these positive visits. Hope it's permanent because it's nice to be able to sit comfortably for an afternoon...

One of the BUSIEST locations I have ever been to!!!! They are ALWAYS VERY BUSY at this location. I went to pick up a specific stainless steel tumbler that no one else had. However when I arrived, I did not see it on the 'Mobil order pick-up' counter & was told it had sold out. They suggested selecting a different beverage holder, or they could issue me a refund. I went looking & settled on a nice looking container (but NOT what I had really been looking for.) At least the price was the same.... Another barista then said "let me go with you to look again"..... She did & after digging WAAAAY in the back of a closed cabinet FOUND the EXACT tumbler I had been seeking!!!!! I was so happy! I then thanked her for MAKING my day! ❤❤❤❤❤❤❤❤❤❤❤❤❤ Thank goodness that SHE was working...