Dairy Queen Grill & Chill — Restaurant in Canosia Township

Food was great. Service was terrible. The staff (2 younger girls) were very rude. Came in after my sons baseball game with his grandparents and sister. Lobby was open and we ordered inside. Waited for our food at a table. Staff delivered our food in to go bags and said our lobby is closed now. After literally tossing our bags on the table. We thought it was a joke. Even asked if we could sit and eat quick while they finish up. No we had to leave. My son got a kids chicken strip kids meal the ketchup was thrown in the bag with no lid so it was a mess! I asked what about the kids treat after the meal they said you can go through the drive through. So you’re going to kick us out with small children make us eat in the car then go through the drive In for the rest of our food? It was very disappointing. Even other quests were in shock saying did they really just kick you out? If you won’t let people dine in after ordering inside lock the doors at 8:30 not 8:45 after we had already ordered thinking we could eat in with our family. The staff needs a lesson in manners and how you treat...

7/22/24, Tried again, same result, hardly any fries, barely any cookie dough in my blizzard when it was ordered with extra. Absolutely convinced at this point management is instructing staff to skimp on toppings for take out orders, or skimp all together. Ordering from either other local DQ gets me what I paid for but not this one.

(previous visit) Took the kids for a treat and supper, hot food was ok but fry portions were extremely meager. Ordered 3 blizzards and a sundae, my order was and I was charged for, medium with extra cookie dough. Left and took the ice cream to go. When I got home and ate my blizzard I looked and noticed it was still 98% vanilla ice cream colored despite it supposing to be a mixed blizzard. Counted exactly 9 pieces of cookie dough for a medium blizzard, and I paid for extra. I'd definitely have just ordered a vanilla ice cream and saved my extra 4$+ if I knew this is what is receive for my money. Especially for the price of a...

Went there for ice cream today. My wife ordered a Blizzard and I purchased a container of ice cream pre-prepared from their cooler. The marked price on the container was $3.49. We were charged $4.99. I discovered the error during the long wait for the Blizzard. I called the error to their attention and they said, "Oh yea, we raised the price" and they just looked at me. What the heck, sounds like I should pay the marked price like you would everyplace else, but that wasn't offered. Their reward, I asked for my money back and won't ever go back. Treated exceptionally rude by the manager when I asked for a refund. Incidentally, my daughter worked there several years ago. The manager at that time would not allow her to punch in for work when her shift started if business was slow. She would have to sit and wait to punch in until they needed her. Just needed to get that...