Chipotle Mexican Grill — Restaurant in Canton

Absolutely Diabolical: A Chipotle Experience From Hell Date of Visit: July 23, 2025 Time of Visit: 12:46 PM EDT Location: Sharon, Massachusetts, United States I just left your Chipotle location, and I'm still reeling from what can only be described as the most utterly appalling dining experience I've had in years. To call the service and atmosphere "bad" would be a laughable understatement; it was nothing short of diabolical, a masterclass in how to actively dismantle customer satisfaction. From the moment I stepped in at 12:46 PM EDT, the atmosphere felt utterly stagnant. The line moved at a glacial pace, not because of a rush, but due to what appeared to be a collective disinterest from the staff. It felt less like a restaurant efficiently serving its patrons and more like a post-apocalyptic food line, devoid of any semblance of urgency or care. However, the true rot festered at the management level. The female manager on duty today was a study in complete and utter unprofessionalism. Instead of guiding her clearly overwhelmed or simply apathetic team, she was dismissive, visibly frustrated, and communicated with customers in a tone that bordered on contempt. When a simple question was posed about an ingredient, she responded with an eye-roll and a clipped, unhelpful retort. Her demeanor actively poisoned the already toxic air, setting a precedent for indifference that permeated every interaction. It's truly astounding to witness someone in a leadership role so thoroughly sabotage the customer experience with their own poor attitude and lack of basic courtesy. This wasn't just a bad lunch; it was an exercise in frustration, managed by someone who seems utterly unsuited for their position. I wouldn't wish this experience on my worst enemy, and I strongly advise anyone considering a visit to this particular Chipotle to run in the opposite direction. There's a difference between a busy day and outright managerial incompetence, and today was...

I am writing to formally share my concerns regarding repeated issues with food quality at the new Canton location. For the third time, I have received old tortilla chips from this restaurant. In the past, I have always enjoyed Chipotle’s chips because they were fresh and crispy, sometimes even made to order. Unfortunately, this location appears not to prepare fresh chips or monitor quality before serving them. The chips I have received were consistently hard, stale, and difficult to chew—clearly several days old.

Most recently, I placed an order that included a small chips and guacamole on the side. Not only were the chips stale again, but the guacamole was visibly discolored, with the bottom of the container completely brown and only a thin layer of fresh guacamole on top. Because the container was clear, I noticed this immediately and chose not to open it.

The following morning, I took both the chips and guacamole back to the store and addressed the issue directly with the manager. I politely explained the situation, presented my order number, and made it clear that I was not requesting a refund or replacement. My intention was simply to bring the matter to their attention so that corrective action could be taken. Unfortunately, the manager did not acknowledge the concern or offer any apology. Her only response was, “Okay.”

I am deeply disappointed by both the food quality and the lack of accountability displayed in this interaction. This experience reflects poorly on the standards of the Canton location, and as a result, I do not intend to return there. I hope that this feedback is taken seriously so that improvements can be made for...

The location is a hot mess. If you can go/order from another location, please do. When the 'manager' is of no help, place is a lost cause.

Placed order via DoorDash at 11:51am and said it would be ready at 12:09pm. Got there early and gave my name. Apparently the manager was the one doing online orders and said she didn't she my name. Ok, whatever since im early. Get a text at 12:10pm saying order should be ready based from when I placed order. Talk to manager again and didn't see my order and questioned if I placed order there. Showed her my phone with email stating order was placed there and time, along with DoorDash app and manager said to take it up with DoorDash. Called DoorDash and was on phone for like 10 minutes trying to get refund. At around 12:30, 20 mins after order was supposed to be ready and like 40 mins being in/around store...my order was made (another employee started helping her out and probably saw my order and made it).....and when manager handed my order, no apologies or anything but was told "You came too early' WHAT?!?!?!? The professional then for an employee to say to a customer in this situation is to apologize at least but you try to put the blame on the customer for your/store error?

Don't go here. Order from Walpole or...