Small's Smokehouse — Restaurant in Cape Charles

Kids and I were looking forward to some good bbq and hopes were high but sadly weren’t met. First, the service was not that great or even mediocre. Our server was not very slow and uninterested in working it seemed and upon ordering several of the items they did not have like Pulled pork or brisket which would have been nice to know when we did get seated and then she stated only no Brisket so when she came back for the order and some of us wanted pulled pork she then told that was unavailable. How about we let customers know what’s not available at the same time. Throughout the dinner she made us feel unwelcome and when she did finally come back at the end of meal and we asked for a refill of drinks she did not add ice the cups and ice tea was warm. We were looking forward to pulled pork and brisket and while disappointed they were sold out it was thought food must be good if it sells out and that was unfortunately not the case. The nachos ordered came out and had about 10 chips in them and were cold but will say the best part of any food was the chicken in them. Secondly the hush puppies were fried way too long in dirty oil and were burnt so kids broke off the outside of them to eat the middle. One of ordered the burger which was so thin and obviously the cheapest frozen burger you could buy. Cheeseburger across the street at McDonald’s for $2 is far better and more meat. The sliced brisket was tough and chewy and the coleslaw was bland and had no flavor. The building itself and grounds were very nice but food and service awful and kids stated they should call Gordon Ramsey and get some help! Maybe it was a bad night here but for $108 we would Have got a much better meal at McDonald’s for a quarter of the price. Very...

Took over 30 minutes for a pick up order with only 3 people actually sitting down in the restaurant. We ordered two sandwiches and a Mac and cheese and hush puppies - a simple order for two people. I thought this would be a good place to pick up food and bring back since we are staying at KOA resort and sunset grill is currently closed but I didn’t know I’d be arriving back at my campsite almost and hour and a half later. Host asked the bartender to take my order but she couldn’t be bothered because she was busy hanging out with her friend at the bar. He walked me all around the restaurant but eventually took my order. The older man with glasses who took my order was very nice and funny and made good small talk but it just seemed like everyone else hated their job and couldn’t be bothered with another customer. We are on the shore for a memorial for close family and I didn’t expect to waste so much time waiting for food. If I knew it was gonna take so long and the staff attitude was gonna be so off putting, I would have just saved my money and got a bucket of fried chicken from royal farms. Also the Mac and cheese is just awful - SEVEN DOLLARS for a congealed mess not even macaroni noodles and for some reason there’s a slight jalapeño taste to the cheese? The coleslaw was warm and tasted old. The only thing that was decent was the meat and it’s so bland you have to load it up with sauce and salt and pepper. Just go somewhere else, we definitely...

Many parts of our order were either extremely disappointing or outright wrong.

The Chicken Caesar Salad we had gotten came without chicken, and instead of the cornbread croutons and parmesan flakes like they claimed came with white bread croutons and regular shredded parmesan. Instead of taking back the dish, the waiter came with a cup of cold undercooked chicken.

The Brisket Chili that I ordered was an incredibly small portion for its 12 dollar price, and had almost no actual brisket in it, just ground beef. The pieces of brisket were so small and sparse I was having trouble finding them, and had forgot it was even advertised as a Brisket Chili in the first place.

Our waiter was very young and inexperienced, mixing up drink refills which took us ages to get in the first place, but this wasn't as bad compared to another we witnessed come out of the forest serving the table next to us with an extremely dirty uniform, and his hair so long it nearly fell into the food.

All in all a very disappointing experience, their barbecue was not bad and the restaurant seemed clean, but considering how it was managed it leaves me worried about the raw oysters which I started my meal with (though I will admit they tasted...