Jack in the Box — Restaurant in Carrollton

Lets start by saying, If you don't want to give sauce out then don't allow us to order it on the app with our meal. Sauce SHOULD NOT be a reason for a customer to get terrible customer service. I ordered through the app and add 12 ranch dressing because my children love it and we have a big family. when i arrived in the lobby i was waiting for my order when I heard the young lady who was very nice ask another lady (who would not give me her name) if she should give all of the sauces in spanish. The lady (who would not give her name) told her NO in spanish. I then walked up to them and let her know i understood what she said and i needed all 12 sauces in my order please. The lady (who would not give me her name) then turned with the biggest rude attitude to tell me that she can read the order and they are still working on it. I then said to her i understand that but I also understood what you said to that lady in spanish and i need all of my sauces please. She then continued to talk crazy to me with an attitude about the sauces. I asked her for her name and she would not give it to me nor would she give me her managers name. I drove home to drop the food off to my kids and went back to speak to the manager who then would not speak to me and tried to avoid until i walked up several more times. I could tell that the manager had already talked to her staff and whatever they had told her is what she was going with which is cool but your employees are not always right. The manager approached me with an attitude and continued it when i was explaining the situation to her. I told her i would never allow my staff to talk to a paying customer the way you and that other lady talked to me today (over sauces). I stopped the conversation and then asked for her first name and the other lady's first name and was told she wouldn't give it to me because I was rude when i came in. Now I know people go crazy in some of these stores but as a manager you should not automatically assume that the customer is wrong and that i was out of character when you were not there. The bottom Line is that I understood what she was saying and she did not think i understood her. When i approached her about the sauces I feel like the attitude i got was because she didn't think i spoke spanish and understood what she was saying. I had never seen such shock when i let her know i needed all 12 sauces and i understood what she said. This manager and employee need customer service training and if you don't like working where you are and cant be nice to individuals who come into your establishment and spend their hard earned money then don't work there. Im very disappointed with this situation as i order from the Royal and 635 local with amazing customer service every time I go. This is the second time i've come to this location and got a bad experience, this one worst then the first and it is unacceptable ...

Updated 10/18/21 - I had a somewhat upsetting interaction today with a trainee and a manager. They were out of grilled chicken for the southwest salad, so the trainee just said "We no have." I replied with "Okay, that's fine. Could I have a grilled club instead?"--at that point, the manager (who was short on patience and fresh out of customer service skills) told me that I had spoken to a trainee, and that they could substitute crispy chicken. I was reading the order from my phone, and accidentally mentioned grilled chicken, and she fired back with "WE. DO. NOT. HAVE. GRILLED. CHICKEN." I told her I was reading from my phone screen and she said, incredulously, "You're reading from a PHONE?!?". Lastly, she asked what dressing I wanted. "Ranch or balsamic?", she said robotically. Attempting to add levity and humanize things, I said "I wish you had honey mustard, but--", and she cut me off with "RANCH. OR. BALSAMIC?" At this point, she was irate and it was me who was about to apologize. I've never been treated this way at a JITB, but if this is the standard fare, I'll never go back. I'm disabled as is my partner, and we just lost someone who we were very close to. Add that to the current health crisis and you'd figure people would be a little more kind, patient and understanding.

TL;DR - Complete departure from former excellent customer service. Manager and associates both have little to no patience. Don't forget your crystal ball or prepare to be barked at.

Previous Review from 2019 follows: The people that work here are excellent! They will take good care of you. Their hospitality is...

This review is for my order placed on Thursday 7-30-21 at 11:20pm. This was the best Jack-In-The-Box experience I have had in a very very long time. Not only did they get my order perfect, but it was extremely fast and cooked to perfection 👌. I order a side salad with balsamic, 3 egg rolls, a Classic Buttery Jack with No Tomatoes, and a medium order of fries, with. Cheesecake to finish it off. This wasn't your standard order. A variety of different things. Now I realize only three items I ordered were actually cooked items, and not prepackaged. However, the fries were just right, as were the egg rolls. They had the perfect crispy outside and perfectly heated on the inside. The burger was as I ordered it and it had a nice amount of sauce to give it that wonderful buttery flavor. I can imagine management at corporate getting to taste the menu there and it be cooked for them almost as good as this was. The two female staff members present seemed in good spirits and were very helpful and patient... and fast. From what I saw from driving around the building, the restaurant was clean and well kept as well as well lit. I was going to just get a few bites and eat the rest at home. However I sat in the parking lot and ate it all except a little of the salad and the cheesecake. Saving the cheesecake for the house. This is my new favorite JitB in DFW for sure. Beating out any Plano, North Dallas, Fort Worth, Euless, Arlington, or Irving Store I have ever been to. I Really appreciate it and will return. Great job...