Pizzarella — Restaurant in Carrollton

Some of the best pizza around! Ranchero love in the house! ^^^^^^^^^^^^^^^^ This is what it was. I have eaten at this restaurant for 15+ years. It was my favorite pizza place. 5 years ago we moved farther away and outside their delivery. I only get to eat there a couple of times a year anymore, so I was looking forward to picking it up today. It's been about 8 months and WOW... gone downhill... Ordered the same order as always. Meatblast and Ranchero with a Carbonara. Meatblast: Looked more like cheese pizza, with not much meat at all. Ranchero... Where is the ranch?? Was dry with MAYBE a slight ranch to it and overcooked. And the carbonara...this was my favorite pasta... I loved this pasta... This was chicken alfredo and not carbonara. Could not even see bits of the pork/bacon that they used in the dish. Couldn't taste it either.

So I called and spoke to the woman that took my order. Explained the issues and... nothing. Didn't sound like she cared at all. Explained because of this that we wouldn't be coming back. Got an 'Uh huh' back from her. Could tell she didn't care at all. I wasn't looking for anything; I know people that call for freebies but I've did the Pizza industry for 11 years. I just wanted to call and make my concerns known. Didn't care. No customer service.

So I will never be going back again. And what was once a 5-star review I wish I...

I have been ordering from this place for years. I just had one of the MOST frustrating conversations I have ever had with a woman that answered the phone and identified herself as a manager. The online payment system is down. I have been sick with severe nausea for a couple of days. Last night I ordered online an extra large pizza, garlic bread and (1) cup of ice chips. Delivery was fast as always. Tonight I asked the lady that answered the phone to bring the same thing they brought me last night. “This woman said, “ she would need to ask the driver if he was willing to bring me a cup of ice chips with the order that the driver would already be bringing” This is the craziest response from a manager that I have ever heard. I called twice because I thought she misunderstood something. Nope. This manager really meant she would have to see if her driver was willing to bring me a single cup of ice chips with my order. Lord this so unbelievably ridiculous, it sounds like a made up story. I have been ordering from them for over 10 years. This has to be one of the dumbest reasons to...

Found this place only by happenstance after a late movie and luckily it was open till 12 a.m. I was a bit apprehensive walking in because it smelled so clean and not like walking into a pizza kitchen but WOW! I am honestly surprised the rating isn't higher because this place made me a fan in the first bite! You can tell the ingredients in everything are fresh and original! The first night I had the specialty Spinach Gourmet and every bite was fresh and so good! The freshness of ingredients and flavor stayed apparent in every bite. We came back the next day. We then ordered Canadian Bacon and Sausage with breadsticks that came with both homemade ragu and garlic butter sauce. Each night the dough was Perfect! Cooked but light, soft and fluffy. Even the underside is soft, not black & rock hard from chain pizza places. The staff was very helpful, courteous and fun joking around with us throughout both of our dinners. There is something for everyone on their menu and alcohol is also served. Looking forward to going...