So I’m terribly disappointed today with this place. I come here all the time. My daughter orders for me all the time. Today I placed an order at 5:40. Man on phone repeated some of the order to me ie: tomatoes, toasted etc.. than told me number 67 about 25 minutes. Myself and my husband got there at 6:10 pm. I can see him from my car, no one else is in place, just him. So inside wasn’t really busy, not to say they weren’t busy with phone orders, I don’t know. He waited about 10 minutes for someone to even acknowledge him. The cook asked him, what his order was? He told him. And he said no order for it, no slip. The girl asks him what he ordered, again he tells her, no order. They tell him if he waits they can do it. My husband returns to car to tell me what’s going on. And I tell him we have waited long enough. So I look at my cell phone and yes it’s their number, so I get out of car and show them how I called them at 5:40. At this point they could have said sorry and things would have been ok, but no, now all of a sudden no one knows Santoros phone number, so I hit dial it rings. Again I hear I’m not sure that’s our number, again I hit dial it rings again, and I said pick it up it’s me. I hit dial again just to prove a point. Guy says if you wait we can make your food. Girl asks again what we ordered for a third time. I said don’t bother I’ll just never come here again. If people working there do not want to be there, maybe they shouldn’t work there. Maybe they should have handled this a bit different. You lost a customer that has been going to Santoros for years. Or maybe they just wanted to eat food we ordered, I don’t know. But poor very poor customer service to an old customer.