KFC — Restaurant in Caseyville

I had the worst experience today at the Caseyville, IL location. I ordered a #3, 4-piece meal and specifically asked for 2 wings, a leg, and a breast. After paying at the window, I received my bag and noticed it felt light, so I checked inside. It only had 2 wings and a leg — no breast.

I pulled back around and told the employee at the window that they forgot my breast. She took the bag back — and I regret handing it over because I went against my better judgment. She returned the bag and asked if I needed anything else. I said no and drove off.

When I looked inside the bag again, there were now 2 legs and a breast — both wings were missing, and I had an extra leg instead. Frustrated, I got out of my truck to go inside, but the doors were locked. So, I walked back to the drive-thru window and explained the situation to a different employee. He gave me a strange look, so I showed him the box. He asked me to hold on and then handed me another box, which had only one wing inside. My order was still wrong.

At that point, I considered driving back around to ask for a refund, but I didn’t feel like dealing with it anymore. I was already upset — and to be honest, I was scared to eat the food. What if it had been dropped on the floor or mishandled? But, once again ignoring my instincts, I took the food home.

When I finally sat down to eat, I realized the mashed potatoes tasted off, and the chicken had a burnt flavor. I tried the wing and the leg, but both were nasty. I had to eat something else just to get the taste out of my mouth.

I usually visit this location to pick up food for my mom and have never had an experience like this. It was obvious that the nice manager (the one who usually runs things smoothly) wasn’t working today — because this was an absolute mess. I ended up wasting $15, and I’m beyond...

Placed an online order with a beverage bucket, was given a medium drink instead. Figuring it was just the app placing it through incorrectly and no fault of the staff, I returned to explain the discrepancy. I was met with pushback, and had to create the order in the app again alongside my own receipt to prove I had paid for my item. When I did so, I was met with attitude and reluctance. I was then passive-aggressively and silently handed the half-filled beverage bucket. I was given no apology whatsoever for the inconvenience, and was even asked to return the half ice and watered-down medium pepsi. Luckily I hadn't consumed any of it or I fear I wouldn't have gotten the beverage I actually paid for. Not returning to...

Arrived around lunchtime, and it was pretty dead. The lady who took my order didn't even ask what I wanted or if she could help. She just stood at the register looking at me with a blank face. I asked a question, and she pulled off her headphones and just continued to look at me with a blank face. I finally got a short "yes" response. After ordering, she handed me my receipt and then leaned over to rest on the counter, no "thank you for coming in" or any other basic response. However, my order was ready very quickly, and the food was warm. Nice, single bathrooms that lock. It was not the friendliest service, but it was quick service, and it was a clean...