Domino's Pizza — Restaurant in Castro Valley

This used to be the best Dominos location in the area but not anymore. They can't get the basics right and tonight they argued with me about GF pizza 3 times. I ordered 2 GF pizzas online and was called to say they only had 1 crust. I had already paid and they insisted I take another crust. I explained I am allergic and need GF or nothing. Finally they canceled the order and said I should reorder 1 GF pizza. I did and had to pay again. When I arrived they gave me a non GF pizza and it wasn't even close since it was a large. They argued that it was larger so take it. I had to fight with them again to make the pizza I ordered. Then they made the wrong pizza and now didn't have any more GF crust and charged me again. So tonight I got charged 4 times for a pizza I never got. They refunded 3 but still didn't for the pizza they messed up and didn't put the toppings on I paid for. Don't order here if you need GF. This is a recent issue with this location the other owners were top tier. They need to go back for additional training.

The manager called the next day and offered to make my...

Extremely Disappointed – Wedding Party Order Completely Wrong

I am beyond disappointed with our recent order from Domino’s. We placed a large order for a wedding party, and not only did they completely mess it up, but they also failed to make things right.

We ordered FOUR large veggie pizzas, but they were missing entirely from our delivery. Instead, we received the wrong items. To make it worse, instead of the 2-liter soda we ordered, we were given two personal-sized drinks—an insulting substitution for a large group.

This was supposed to be part of a special celebration, and it caused unnecessary stress and inconvenience. We tried calling the store, but the staff was unhelpful and dismissive. There was no sense of urgency or accountability.

This kind of careless service is unacceptable, especially for such an important occasion. We will not be ordering from...

I'm so upset to say that I can no longer support this location. I used to love this place but it has gone way down hill. The only reason I'm rating it two stars is because the pizza tastes ok. You might as well not even call for delivery because no one answers the phone and you listen to their ads forever. This would be understandable if they were busy but it's just not the case. I have gone in after calling in and giving up and employees are just sitting around and not busy. If you do decide to go in you never know what you are going to get from the employees. Honestly the employees I have dealt with for the most part are the rudest people I have ever met. I really hope they decide to fix this place up because the way it is going they will be out of business soon. I will never support or buy from this place again until they...