Panda Express — Restaurant in Castro Valley

Update to my review: Yesterday, I had a terrible experience at this Panda Express. I went in person to get food: a plate of chow mein, string beans and chicken, and gung pao chicken. Woman puts sesame chicken breast instead of gung pao chicken. I did correct her after she was done and then she gave me the correct gung pao chicken in a separate box. I thought I was going to be able to the incorrect chicken free along with having the corrected chicken. When I went to pay, the cashier (assuming his name is Luis) charged me for a "larger plate" instead of a "plate" and did not understand when I explained to him what happened. I ended up having to give him back the corrected chicken (in the separate) box and keeping the incorrect chicken to pay the plate price. THIS NOT FAIR AT ALL! I should not have to pay for an employee error! Get yourself together Panda!

Old review: It's a good Panda Express, but DO NOT order in person, the people working cannot understand what you are saying, because there is a glass in front of them (probably due to the pandemic) and there is loud noise in the background. Ordering online will make your life 10x...

Poor service. I patiently waited about minutes in line. Come my turn, the food that I selected, and was looking at a full serving dish of it right in front of me. A male employee Whispers into the female employee who is serving me before she fills the container with the food, apparently advising her that they had just got an online order and I cannot have that item when I am standing there right in front of them. They stated this is all the food they had numerous times two people before I placed my order. So I was well aware of the first come first serve situation and I was already there, I advise them that this is not fair I'm here in person. And keep in mind the food was still on display the entire time. He refused to see reason and offered no remedy to...

I miss this location!!! Other locations could use this one as a good example! Food quality and portions are consistently good here. Staff here are always friendly and make you feel welcome. I've had just 2 issues with orders at this location. One my fault, the other was their error. Both occasions they were very willing to rectify the issues exceeding my expectations. Please keep up the good work and thank you!

I recommend their Kung...