Subway — Restaurant in Cedar Rapids

I just picked up two rotisserie chicken footlong subs there at 2:00 this afternoon. I walk in the door and the first thing I see is "L", a manager, coming out of the door from the preparation area. She looks at me, assessed in a half-second whether it was worth it to waste her breath on a "Hello" to me, decided it wasn't, and kept walking to the back. There was no one else in the store. "I'm such a valued customer," I thought. I walk over to the pick-up shelf and get my bag of subs. I noticed it was a little light; I sighed and left. When I got home, I put one in the fridge and opened the other. Parts of the bread were burnt, and there were very few vegetables in there. So few, in fact, that I noticed half of them were missing, as were all the toppings I ordered. There were two small pieces of chicken on each half of the footlong. This was by far the worst sub I've had in my entire life. A four-year-old could have done a better job. "L" didn't even bother to wrap it up all the way. The ends of the subs were sticking out. Nice effort, "L". I'll give it an F-. I mean, if you don't want to work there, then find another job. If it means that little to you to stand there and make the sub correctly, then move on. Obviously when you put out something like that, you don't care. Or you lack sub-making skills. Or both. My guess is both. And you're a manager. What kind of hiring or promotion policy does Subway have to put someone in charge who can't make a sub? Maybe "L" can be a garbagewoman, a sanitation engineer. Or maybe she can be the person who stands there and flips the STOP/SLOW sign back and forth in construction zones. Maybe those positions are more suited to her temperament. Anyway, I took the other sub back, and a young man remade it. He asked what was wrong. I told him the story. I also told him to let "L" know I'll be reporting this to corporate. They'll want to hear this. They'll want to know issues so they can be corrected so they don't lose more customers. Because I'm pretty sure I'm not going back there.

UPDATE: Today "L" attempted a smear campaign against me in retaliation for my review. She posted some negative, fabricated reviews about me either through fake names or friends. She used my full name, which she could have only discovered through my online complaint or looking up my account. I'm pretty sure that's against Subway policy. Corporate will definitely hear about...

Before Covid, this place was absolutely amazing. One of the best Subways in Cedar Rapids. Every time I go there now, it's an absolute joke. I was in a couple Sundays ago and the kid behind the counter informed me that they didn't have any meat to make any sandwiches, that they could make me a veggie sub with some cheese on it, or a tuna sandwich- THAT"S IT. And they told me that if I wanted a sandwhich to go to the one by Linn Mar High School, because they had meat for sandwiches. I asked why not the one on Council street....kid shrugged his shoulders and didn't have a good answer. I haven't seen an actual "adult" man this store in years, it's always high school kids, or imature kids in their late teens/early 20's. They should just shut down this place and put a Jersey Mike's in its place- I live a block away, and I drive out of my way to go get good service and food. One of the worst things about Subway is that they changed their menu, and dropped items like brown mustard, chipotle sauce- got rid of Pepsi products, etc. The only constant is the cookies- that hasn't changed in 20 some years. But definitely if you want good food/service- avoid this particular store, and to the franchisee.....start paying more for help, because the toddlers you hire for chicken feed can't do their job to...

Usually this place is great and everyone is friendly but today that wasn't case. There was a gentleman in front of us who had 2 orders. One of them was complicated. He was on the phone with a friend I assume who was telling him his order. His friend had many questions for the subway employees asking about the meats, breads, ect. The employees got frustrated real quick from all the questions and started being extremely rude towards the customer such as sighing really loudly and saying, "Are you done yet?" I understand some orders can be frustrating especially when it comes to something like that but no need to get rude. I'm really disappointed in this Subway and I'm upset for the guy that had to deal with it. I hope they learn some better customer...