Waffle House — Restaurant in Central

I have frequented this Waffle House many times, and usually it is good. My experience tonight (3/10/24) left me quite angry. The worst thing this evening was the service. There was plenty of staff members, but most of them were teenagers that did little more than socialize or unneeded things. The restaurant was nearly full with most seating taken. There was only ONE staff member serving customers. His name was Billy, and he was trying his best to do his job. The previous review paints Billy in a bad light, and I don't know that person's experience. However, tonight painted a picture of Billy being the ONLY one of the staff trying to serve ALL customers in the restaurant. The one star service review isn't directed at Billy. He was great. It's directed at the absolute failing of the rest of the staff. I will give them one positive. They were all friendly if you spoke with them. However, there were two young girls working and they just hung out socializing around the dish pit. There was a younger guy there, too, hanging with the girls. He did come out and sweep a bit, despite tables needing to be cleaned. Not a single one of them took an order that I or my friend could tell. In fact, a customer came in for a pickup order and spoke with one of the young girls, the blonde one. The young girl told the customer to wait a moment for the sever (singular) to be with them, and continued working in the dish pit. I assume she meant Billy who was VERY clearly overworked and overwhelmed from dealing with the rest of the customers by himself. I was there a little over an hour. During that time, the girls did not leave the dish pit area much while tables were dirty. When I arrived, there were dirty dishes at my seating area that stayed there the entirety of my vist. The young man either socialized with the girls, or was in back of house. Once he came out and swept instead of helping customers. Again, they were friendly if you spoke to them, but your customers need to be served and ONE server for a packed out restaurant will not cut it, even if that server is amazing. Friendliness will not put the food I ordered on the table. Professionalism will. I will say the cooks were fine. They kept their heads down and did their job, and my food was good. Considering these people were young, maybe teens, I will say that maybe there is some law or regulation preventing them from interacting with customers. If so, this location needs more adults to help with customers during busy times. I cannot emphasize enough that there was only ONE server, Billy, to serve a packed out restaurant while the majority of the other staff severely slacked off. No one cleaned the dishes from my seating area. No one tried to help the only person serving customers. No one but Billy checked in on us, when he could, which wasn't often due to how busy he was. I left infuriated at how unfair the staff were treating him (openly showing exasperation at times), and how poorly it looks like this location in particular treats their customers and diligent workers. If tonight was any indicator, Billy deserves a raise. The others, however, need better...

We froze to death!!! Heard another customer ask the waitress about being able to turn the AC off or something and the waitress replied that they were not allowed to control the stat so they could do nothing about it. As she spoke this I literally saw her breath. I could see my husband's breath when he spoke as well IT WAS THAT COLD! The waitress rushed us through our order and said "y'all should have enough food with all that, and y'all can order more later if you need to. I have other customers breathing down my neck that I need to get to"! My husband ordered cheese on his eggs and instead his food came out with cheese on the hashbrowns. To this the waitress said "if you'll just hurry up and grab it off there (the cheese from the hashbrowns) and put it on your eggs and stir it it should be fine. Our cheese doesn't really mix well with the eggs anyway." My husband politely asked for his correct order of cheese with eggs to which she did bring them out and the cheese was mixed well into the eggs. It's just like she had an explanation or reasoning for every mistake or mishap instead of fixing what was wrong. It's been about 5 years since we've been to this waffle house and we agreed that it'll be fine if it's another 5...

wow! began with walking in and being told "good luck with service in there". Didn't think much about as it is a holiday mid morning in 2022. (i.e. my expectations are not what they use to be) we did have to wait a few and then when seated made drink order but Server had to ask again before getting. only 2 of us BTW. got drinks and made order. as we waited at this point noted the cooks standing idle and our server taking order on table of 4 that was about 4th in being seated after us. server then called out their order and as she finished it saw our ticket and called ours out. I did have a request for bacon cooked medium/floppy and cook seemed not to understand what that meant. I eat WH sometimes 4x/ week and this was first for that. AND it was over cooked and crisp. ate it anyway. Server then told several customers to check their tickets cause she don't do math. wow! I know how hard it is to get competent people to work these days but I do expect that they are trained in basic math and not to be acting like they are in a Cheech and Chong movie. I say that unprofessionally based on her actions, demeanor, and pupils. Other than the bacon, food was...