Cold Stone Creamery — Restaurant in Champaign

We went to Coldstone after a delightful experience at the local pizza hut across the street and experienced something like no other. We walked in and were greeted by one joyful employee of the ethnic persuasion who had to brave the swarming crowds of teenagers after just finishing a scholastic competition. We had decided to pay collectively for our two medium pizzas at the pizza hut so we figured we'd do the same thing here. I was low on funds so one of my friends decided to just get something on his own while my other friend decided to share one of the 32 oz containers with me. As we waited patiently to make our order the young employee was still cheerfully completing his duties and did so with so much satisfaction that he forgot to turn off the sink faucet which is still running as I'm writing this. It's been about 10 minutes. My friend ordered his caramel churro blast which was six dollars. My friend accidentally payed 7 dollars to which the young employee immediately pocketed as his presumed tip. My friend received no change. He is still waiting on that caramel churro it's been about 15 minutes. As we ordered our 32 oz Oreo creme filling tub to share we noticed the total came out to about 10.94 closer to the cost of the large tub than the medium. The employee explained that he didn't have enough medium tubs so he immediately upgraded us at extra charge. The Oreo creme filling was a delight and as I watched all 20 people receive their orders I can't help but wonder if my friend just got robbed of his caramel churro. It's been 20 minutes and we have to be back at 1:00. The employee told me to write of this delightful experience and I don't think I will ever forget it. My friend still hasn't gotten that caramel churro. He is waiting patiently for the employee to address him. He has a cold scowl on his face as the employee seems completely oblivious to the fact that my friend ever existed. Not only did he pocket his change but robbed him of his caramel churro. I can't be too mad though the employee called me homie and I now know what it feels like to be a part of a family. We are still waiting... I can only describe to you through my words how painful this is. An update on the sink. The employee turned it off at 15 minutes and just now started it again for no presumable reason. The employee apologizes on the long wait one couple is burdened with, even though they have just arrived. He keeps telling my friend that it is coming and to be patient, it's been 25 minutes. 40 people have come and gone since we've ordered that churro. Our chaperone is going to wonder where the hell we've been because I had enough time to write this entire review. I like how the employee calls every Asian girl "baby girl". Its been 30 minutes and we finally received that churro. The experience was worth more than the ice cream and I urge everyone to come to this very Coldstone just for the experience. Btw my friend finally received his churro and for his long wait my friend received one of the punch out cards. The card was pulled from the trash and had a dirty soggy texture. To make matters worse the card was already used on the 10th visit so my friend can no longer get 1/2 off his next purchase. What an experience this was. This review is more on the employee and just how funny this experience was...

Oh my God like I was freaking out because I thought that my order had went through but it didn't and I had been calling the store all morning and I finally got a hold of someone and his name was David and when I tell you this man went way out of his way to make sure that my cousin has her graduation cake I couldn't have asked for anything better like literally I was freaking out and he literally said I can get it done today for you and I can get it delivered so I am so blessed and thankful for this man that he is going to make my cousin's graduation party the biggest thing ever by this cake. So I can't thank him enough but I can say that he went way out of his way to make sure that my cousin had her graduation cake... So if you're looking for a place that's going to really cater to the customers this is where you need to...

I ordered a birthday cake for my sons 2nd birthdaay...so after reading the cake reviews i decided to try them anyway...the cake was good but the cake was false advertising....your cake will NOT look like the birthday cake that you see on the coldstone website...this location does not have any real cake decorators...i feel that even tho they are not real cake decorators they could have still did a better job than how they did my sons cake....for $50 the cake look like a 5 year old wrote on it....it was very sloppy and it was also missing the cream streamer that goes around the bottom of the whole cake and it was missing from the top of the cake as well.....it wasnt worth taking a pic for a bday memory to me....as simple as the birthday cake look on the website your cake will NOT LOOK like that....YOU WILL BE...