Wayside Takeout & Catering — Restaurant in Charlottesville

So im very disappointed in the customer service and now questioning the policies that they have in place even more so with covid. I placed my order. The young lady repeated my order back to me. I contacted them to tell them that my order was incorrect and that I had already left charlottesville and was currently in route to waynesboro. Tony asked if I could hold for a moment while he checked my order ticket number. Tony has me on hold for about 5 min. Tony gets back on the phone and says that my order should have cost me $8.00 more than what I had paid. That the order was inputted improperly. I explained KINDLY to him if that was the price I could have paid for it. Tony then proceeds to ask me to place the items that were incorrect in a sandwich bag and bring them back to the restaurant when I am in the area. I asked him what if I do not make it back to your establishment until next week. What would you like for me to do. Freeze it in the bag Tony responds... I tell him thank you for your time at this point im blown away. We hang up with one another. I get home 40 min later I call back and ask to speak with Tony. I asked if I could just get a refund and when ever I make it back to his establishment I will bring all the items back. He says yes and hangs up in my ear. Im disappointed in the service provided and even more disgusted with even the slightest thought of what will you do with the frozen items when I return them? Wait for it wait for it. I only ordered an 8pc with all white meat and received a mixed...

What I witnessed outside of Wayside Chicken and Durty Nelly’s was completely disgraceful and absolutely unacceptable. A white Mazda had blocked in a silver infinity—a car I know belongs to an employee. Instead of handling the situation like a professional, the employee and her husband—a husband-and-wife pair clearly associated with the business—chose to explode in public.

The husband flew into a rage, yelling, cursing, and even screaming racial slurs in front of a full patio at Durty Nelly’s. The worst part? The person who parked the car wasn’t even at Durty Nelly’s. They were shouting at the completely wrong people. Their behavior wasn’t just out of line—it was abusive, humiliating, and flat-out disgusting.

If this is how your staff and their spouses conduct themselves in public—acting like absolute buffoons, throwing around hate speech—what kind of standards does this business hold? What kind of culture are they promoting behind the scenes? Because from the outside, it looks like zero professionalism and zero accountability.

I don’t care how good your food or drinks are—no business should be represented by people this unhinged and aggressive. If I were the owner, I’d be ashamed to let these people wear my name. After witnessing this behavior, I will never spend a dime here again, and I would strongly advise others to...

first time and will probably be the last, we are folks who enjoy finding location places (doesn't matter the style or what they are servicing ... meaning like BBQ or burgers, or chicken, just has to be good and makes you wish to go again) that are yummy good to eat. we took it to go and ate it at a location park, decent view. the chicken was not tough, it was super tender, warm out of the takeout container (hush puppies which was the best of all the items we got, the slaw was lacking as well, i was hoping for so much better, it is a neat location, not easy in easy out though, u do have to wait for the traffic, so that was kind of a letdown after it being kind of blah blah blah) and okay. but there was no flavor. guess u could add some hot sauce or something on the side, but that is not what you should have to do, the meat should be delicious. kind of like when u buy BBQ ... you should not need the sauce, the meat needs to stand on it's own, by itself. i am not looking for hot or spicy. just some flavor. my grandma Ruby would always cook chicken for Sunday dinner, i miss those days, good chicken, beans, other sides and great peach cobbler. but no 1 can even...