La Altena Mexican Restaurant Chattanooga Inc — Restaurant in Chattanooga

We have visited this restaurant several times and all were okay until today. I visited during lunch hours when about 5 tables were occupied. Several left and a couple of tables came in while I was there with my family. We ordered 2 simple arroz con pollo meals to share. Everyone in the restaurant got their food before us. Even those who came in after and ordered more elaborate meals. The waiter only showed up 2 times after taking our order. I had to get my own silverware, napkins, refills, etc. because no one was around to help. The staff who were in the dining area were rude and ignored us because they were watching videos on their phones and chatting with each other. The food wasn’t hot when it finally arrived. You could also see the kitchen staff standing around eating while they threw food up into the window. I asked for my ticket several times before I finally just went to the front and said I had to leave so I needed to pay now. Overall it was a trashy experience and I don’t plan on returning and would advise that no one else support this business. Overpriced food with small portions that aren’t fresh served by careless staff is not what I pay to experience when I spend my hard earned money eating...

I cannot speak on atmosphere only food I have ordered here several times off doordash and usually have had a good experience however tonight the food was horrible the shrimp cocktail was just shrimp and juice the talk I ordered was dry as it could be I called the store and ask for the manager when the manager got on I was explaining to him that I ordered from them many times and tonight was a bad experience he specifically told me to go elsewhere for my food from now on I honestly do not understand a manager who also claims he's also the owner of the restaurant saying something like this when I was giving him compliments on the past and this time was a bad experience he literally told me 6 times during our conversation to just go elsewhere I will never order from this restaurant again I deal with a bad experience on food it happens i totally understand especially when I have ran restaurants myself and food trailers myself but for a manager / owner to just tell you go elsewhere when you're just trying to let them know that something was wrong and keeps telling you that and does not want to listen to you that's where I...

They use OLD RANCID OIL! Horrible food! I brought it up to who seemed to be the owner and showed him all the greasy oily chips that came out in the basket and told him they all tasted and smelled rancid. He proceeded to tell me that that’s how the chips are supposed to be and brought out another basket of chips which were the exact same. Of course I didn’t eat them. Saved my family and I a huge stomach ache. Then a few minutes later the senior comes back and asks us if we’re going to eat the 2 rancid baskets of chips or not. We told him no and he proceeds to take the baskets and empties them back into the big pile of chips in the chip frying machine to reuse it!!! (the machine is viewable from the front of the house)THEY RESUSE UNEATEN BASKETS OF CHIPS!!! NASTY!! Anyways we ordered our food. Came out cold luke warm at best. Rice was way too salty. They use actual mozzarella cheese instead of the queso fresco/oaxaca cheese traditionally used. We paid and got out quick. Luckily Publix was still open and ended up just getting a sandwich...