Arby's — Restaurant in Chestertown

A order was messed up last week and I emailed the corporate office. Figured that would be the end of it. To my surprise, I received a phone call and voicemail from Rashad, the manager of the Chestertown Arby’s asking what happened and what he could do to make it right. I missed the call so o went by the store today on my way home and spoke to Rashad, the manager and he was the perfect example of FANTASTIC CUSTOMER SERVICE!! Apologized for the inconvenience, and remade the entire order with no charge. Everything on the order was EXEMPLARY and honestly the best fast food we have ever eaten!! His employees were extremely friendly and talkative as well while o waited for the order to be remade. Congrats Chestertown Arby’s and staff for a fantastic experience, the true meaning of GOOD CUSTOMER SERVICE!! 5 ⭐️ ⭐️⭐️⭐️⭐️ STARS PLUS EXTRA ⭐️ FOR MAKING...

Absolutely just a very bad experience. The cashier who took our order although very polite was unsure of sandwiches. When it came to the actual order ( which was for 7 ppl) the entire order was wrong) . We arrived at 915pm and their close time was 10pm. We waited 10 minutes for our incorrect order and an additional 10 minutes for it to be corrected by the older gentleman who was preparing the food. At promptly 10pm the older gentleman was at our table asking us to leave that they were closed. One person in our group hadnt even finished eating..He was not polite and took our trays off the table. The food was not just of poor quality but was also received cold. We will NOT...

I'd like to take the time to give a good well done to the drive thru girl at Arby's here in Chestertown, MD her name is Ronisha but shes ok with being called Ro. I've come to Arby's everyday this week thanks to her great service and just overall wonderful bubbly attitude. Everyday she convinces me to purchase an apple turnover. I hope this young lady gets all the recognition she deserves. So hard to find amazing employees and she's got just the right attitude to brighten anyones day.If I had it my way she'd be employee of the month every month. I hope this review reaches the right person so this young lady...