Scooter's Coffee — Restaurant in Chicago Precinct

Update on November 16th Money still hasn't been put back on my girlfriends scooter app after being told thats what they were going to do Moved the review from 2 stars to 1 star.

Ordered a medium iced SF Turtle for veterans day (supposed to be free) The lady at the window took 15 seconds to turn around to acknowledge us (she was talking to her co-worker) told her Im a veteran and showed her my ID. She said okay. Went back to talking to her co-worker 30 seconds later. She said, okay thats 5.55 and turns back around and talks some more My wife told me to just pay, so I put her phone out (with the app) for the blonde lady to scan it. Took her 25 seconds to turn around.

I called when we left and explained to the lady that picked up the phone. She apologized and said shed reverse it back to the app.

But, that doesnt excuse how the lady at the...

Granddaughter ordered a chocolate chip frappe, decaf. Came out with plain frappe and said they didn't have any chocolate chips. She offered to add mocha, and did, but the drink wasn't tasting sweet for my granddaughter. There seemed to be only one person working at this new location, and she seemed a little inexperienced. Before we left, I ordered a cup of brewed coffee to go, and the barista said the store didn't have any brewed coffee. Huh??? No offer to start some brewing, just "we...

Can’t rate their food as I never received it. After waiting 11 minutes in the lobby i asked again about my mobile order. Was told it was handed out through the drive through. They offered to remake it a third time but I was already late. Never been offered worse solutions than here. I had to tell her she needed to cancel my order as I wasn’t receiving my coffee. Run by untrained teenagers with no customer service skills. Unfortunate as I’ve had many good encounters at the...