Great Harvest Bread Co. — Restaurant in Chico

I was a regular customer, but today I will no longer go here.

I will say, some employees are very kind and attentive. I gave an extra star to acknowledge that.

I have had a really frustrating time because of many employees who blatantly ignore me, or just are really slow. I do understand that in a small town things are a lot slow paced than LA which I moved here from. Rather than attentively helping me, they rather be chatty, and make sandwiches while I was standing there at the register waiting to order my chai. After being ignored for about 5 minutes I said “Hello?” They said they will get to me and proceeded making sandwiches for several more minutes.

Very frustrated I said, “Are you going to help me?” Then they called a girl from the back room, and I feel so sorry for her. I will say since maybe she will read that it wasn’t her fault.

I called the manager afterwords after feeling furious. I have two sons and I can’t spend 15 minutes to wait for them to waste time.

Since I have had so many days of this happening to me I will no longer be going here daily or ever again.

Trying to find a way, since I really love their cafe drinks, I decided to do order pick up. The second day, I called and the worker did not even know that they make chai lattes. She asked me if I called the wrong place. WOW.

I will thank those who actually know how to work in customer service. But I ask the management to address this to the employees because you have lost me and I’m sure I won’t be the last they you have lost.

I advise those who are ignoring customers, being chatty and wasting time, to remember that the customer ALWAYS comes first. Keep that in mind and start to prioritize the customer...

This is the second time the staff forgot about me. Now I usually give a place a second chance but today was it. The first time, I placed order for pickup and then arrived and told them who I was. They said they needed a bit more time and I said cool. 10-15 minutes later and after other people got their order, I'm like....hey where's my order ? The order was ready but they just forgot me sitting there waiting ? When I got home, one of the sandwiches wasn't warmed and there was no bacon on my other sandwich.

They are usually nice and very good about my orders plus I liked it more than Starbucks but then today....same thing. Got there...no one else was waiting for food. Told them I was picking up and they needed a little more time...okay cool. 10 minutes later....2 other people come in and get their orders and leave and I'm like...uh...where's my order...forgot about me again. Come on man. I'm not in the corner somewhere...I'm in front of the pay counter. I like this place but I'm not about to wait to be...

Well when I lived in Chico I would usually go to the place once a week or so. Love there bread. I believe a sandwich is something you have to care about creating to make it good. Yeah yeah I am crazy I know. But I get no satisfaction from a sandwich thrown together. This place has very good ingredients and they take the time to properly layer and build a masterpiece sandwich. This based on their delicious bread makes for a wonder lunch. The staff in both locations and over many year I have found to be very friendly and...