North China — Restaurant in Chicopee

Went there tonight to celebrate my mother in laws birthday- i’ve Never personally dined in there but the food has been good in the past so we decided to treat her. It was tragic :-/!!! highly understaffed for A Saturday night during dinner rush. This is a family owned and operated outfit so...it’s really up to them to staff appropriately to accommodate their in house guests. The waiter seemed very rushed (he was) and upset. Didn’t organize order taking at all. No manners, no up selling, no drinks....just hurry up and order. Literally how he put it “hurry up tell me what you want.” We just ordered entrees but would have ordered fountain drinks, bar drinks, appetizers and entrees had we not been bumrushed into ordering. A zombie WOULD HAVE BEEN LOVELY and it’s much better for everyone that liquor didn’t make it to me tonight...the waiter would not have lived through it. It took 2 hours TWO to get our food one entree at a time...we weren’t served in unison. My food was...they’ve made better meals. This wasn’t their best. It was really bad LIKE REALLY REALLY bad. Smelled bad, looked bad. It was BAD. The waiter forgot a drink so we went and got it ourselves. No big deal. Another one of us decides to have a ginger so I go to request one and basically get told to wait for the waiter. Smh I told her he’s pretty busy but it’s for that party over there. Just add it to the bill. She basically looked at me sideways like I was trying to swindle a can of ginger ale out of her lol. We finish and wait to leave...another hour...so I bus my table and clear some room for us. Finally my father in law gets fed up let’s the front know we’d like to leave and box our things up and maybe have the bill etc...so she tallies the bill...he pays and let’s her know he will leave the tip on the table. See...we don’t tip on credit cards. Wait staff gets taxed on that and WE don’t agree to that practice so we tip CASH. We’re all sitting at the table. My mother with her walker, my father with his cane waiting patiently for the waiter to complete an order he is taking, myself, and their sons...SITTING at the table...the waiter turn around and YELLS at my father in law about not leaving a tip at the front. He only makes a dollar an hour as a waiter how dare he not tip- THE WHOLE RESTAURANT WENT DEAD SILENT. The accusation was not only unfounded but publicly embarrassing!! This exact moment is why I’m glad no liquor made it to my mouth because unlike my father in law who has the patience of a saint I DO NOT and likely would have decked the guy. My father in law calmly explained what he was doing and why. The couple he was taking the order from said very plainly they wouldn’t have tipped him at all. Frankly- tips are for at least decent service which we didn’t receive for one single solitary moment: Long story short. Don’t dine in at north China. There’s literally WAYYYY better service and WAYYYYY better food a quarter of a mile away at ichiban. 2090 memorial dr 01075....

I’ve been a long time costumer. They don’t deliver to Holyoke so I drive to Chicopee to eat their food. My family and I really enjoy their food although their one and only server is racist and rude af. So last night I got out of work late and decided to eat a quick meal there. I new it was late (9pm when I called) so I tried to call to place the order to dine in. Due to the fact that they always bring the rice wait 15 min bring the pupu platter then 15 more min then they bring my lo mein. The lady respond no you can’t do that take order only. So I tell her ok but I’m 5 min away will I be able to still order she said yes but they close at 10pm. Upon entering the door with my 2 girls she points at the clock reading 9:11 pm and says we close at 10. Ok? I look around no one is in there. So I’m assuming it’s fine 45 min should be good there’s no one here. Server comes out rude as well saying we close at ten what u want what u want? I’m like can I just get a high chair real quick. Cuz I’m still standing with the baby on my arm and he’s like wait! Let me take order and put it in then I’ll get u your chair? I’m like are you serious? After a long day and I haven’t ate u got me here standing like an idiot as if we were bothering you? Ok I told him off. He will remember me forever and will also know how to treat me at the very least next time he ever crosses paths with me. He’s such a nasty person his attitude is disgusting. And he thought like every other time I’m there I would just deal with it. No. Plus my baby is heavy how inconsiderate. I will never ever go there again and if my girls weren’t there and I wasn’t holding my baby I would smaked him senseless! The cook came to the front and he said he was sorry and we were absolutely right. Other times I’m there he tries to tell me how to order my food. Leaves us waiting for refills. He’s not good st his job st all and neither is the cashier. Both rude and ignorant. Need...

Updated review December 31 2024 We decided to give North China another try on New Years Eve. They were extremely busy but our food was ready as ordered. The food was much better than the last 3 times we tried it under new owners. It's not the same as it was over the past decade, but not much is in this world. The portions were HUGE! We got our usual sesame chicken, fried rice, chicken fingers, pork and egg rolls. The fried rice was moist and delicious. The fried foods all had a slight fishy after taste probably from the oil but it was all pretty good. They got our order right and it was a great feast for the price. I am glad we gave them another chance and we will be returning. Happy new year 2025 🎉

Updated review May 2023. North China has new owners and new cooks. We have tried it 3 separate times now and everytime it was awful. The sesame chicken tasted like vinegar. The chicken fingers were double fried or overcooked all 3 times. The pork fried rice was dry. The egg rolls and crab won tons were hit or miss. The pork was rubbery and had no flavor. We threw it away this last time. 3 full combination dinners in the trash. A big waste money. We ALL loved getting North China every weekend in my neighborhood but not anymore. What a huge disappointment. We have been eating here for over 10 years. It used to be very busy there but it is quiet and word of mouth has traveled quick in our area. People are very upset with the new owners and quality of the food. Honestly the Chinese food at the Holyoke mall food court is better and that's not a good thing.

Awesome Chinese food. Very busy place at times. I get the sesame chicken with chicken fingers, fried rice, and bar b q pork dinner combo frequently. It's a lot of food. Good chicken curry , crab rangoon, house special fried rice , and egg drop/won ton...