The owners did not want to hear about the suspicious act by the cashier, who did not produce a printed receipt, at the counter, then, told us we have to pay for an item we did not receive, that we had already paid for. He would not show the transaction history on his screen. So, we paid.

When we found out, in original order receipt in Square Emails, everything was paid, but we were forced to pay again for 1 item.

What the cashier did was disturbing, especially similar suspicious acts were spotted in the past years in similar setting of take out stores on MV. We wrote to the store, but, they did not respond.

We called to report its double charge. Then the owner K Larsen was upset, and started to comment in a racially biased way. Then she pulled up another receipt, that is not ours, furthermore, as she was getting angry and unprofessional, she did not even comprehend the 2nd transaction of the same item should be refunded, but she hung up before any resolution was made.

Then, the cashier started to lie that the 2nd transaction was not a charge, but, a refund credit. He is clearly lying. This is exactly what we wanted to avoid, and to speak to the owner, directly.

We asked for the refund in the email, after seeing the email receipts from SQAURE. The 2nd receipt clearly showed it was a double charge, not a refund or a cancellation. But the store or SQUARE never responded to us.

We could not keep our guards up, while the email receipt was not accessible immediately in Menemsha, and when the store practices not to give out the printed receipt and we had no idea this could become ugly from the way the owner handled it.

The owner, K Larsen was refusing to hear or look into the concern of the suspicious acts, of double charging, and neglecting the immediate complaint in writing for days afterwards.

Instead, K Larsen told us to deal with the very same cashier as she could not understand my English.

(-) ***Her prejudicial bias is blunt and her insulting nature should not be directed to local customers, for the store's mistakes/mishandling. And, hanging up each time.

Both the owner and the cashier refused to show the proof of cancelation of the double charge, or to confirm the refund amount.

To us, she gave up to be the responsible business operator, and, although we begged her to be calm, and we are all locals, she couldn't keep herself cool.

*** When you are at Larsen's Fish Market, always ask for the paper receipt to avoid this suspicious situation. They will not hand out the printed receipt from the way they reacted to us in this incident.

And, the cashier will say anything to confuse his boss ladies, but, we are not fooled, and we know what he did.

How they handled this petty issue actually matches their food qualities, too. Just overpriced for their average quality.

Be wary of the double charges, by the cashier, followed with INSULTING MISTREATMENT by the owner.

Hear this, these folks, just wrote the 2nd transaction of the double charge, was indeed a refund. They do not comprehend anything.

AGAIN, WE HAVE EMAIL RECEIPTS OF "CHARGES" from SQUARE, and the 2nd transaction was NOT a CREDIT or REFUND as they claimed.