Subway — Restaurant in Chincoteague

Last night at 8:30pm, an hour before close my family went to this location. Two employees were there, Serena and Taylor. When we walked in there was no body behind the counter and no customers present. The store was also dirty. Trash on the floor, cookies in their display case which was dirty with crumbs everywhere. The toppings area was depleted and spills on the counter. I was a little grossed out but we were starving and my picky kids can always agree on Subway. It took a couple of minutes for Serena to come out. First she popped her head out and then said to Taylor in the back “Ugh….. there’s a whole damn family here now”. My husband and I were shocked. My kids felt like we were bothering them by merely being there, which is what it felt like. They both reluctantly came out, kept talking to each other, not acknowledging us. Taylor was asking Serena why she wasn’t wearing her hat. They argued about that for a minute before Taylor asked what we wanted. My husband ordered his first followed by my two kids. Taylor was doing all of the work while Serena stood by the register. Before I even got to place my order Serena asked my husband if that was everything so she could ring us up and be done. He called over to me and I explained I had not ordered yet. He was like well just tell her what it’s going to be because she’s in a hurry to ring us up. I felt so pressured. I ordered a turkey sub and I didn’t put my usual toppings on it because several of them didn’t look very appealing. In the middle of preparing my sandwich the employees were talking to each other about how much they couldn’t wait to leave. One of which said “My ride is already here!!!” Once the last sandwich was made it was all put in a bag and we left. No thank you or goodbye. I get it that Subway isn’t fine dining but this to be the most abysmal Subway I’ve ever seen and one of the most apathetic and lazy displays of employees I’ve ever seen anywhere ever in food service. We had just been visiting Delaware the week prior to this and went to Subway probably half a dozen times while there and everyone was nice, greeted us, the restaurant was clean, and that’s it. Basic good service. If I was the franchise owner of this location I’d want to know how my shop is being run and I’d be firing both of them. They clearly don’t care and don’t want to be there and are driving away business. We will be back in the area in 2 weeks and I can tell you with certainty we...

This used to be my favorite Subway, but no longer.

My Mother went to pick up some breakfast sandwiches and I was to place the order. I neglected to process the complete order and my mother (who is 75 and not technology friendly) only knew that I was placing the order, she showed them and she said they rudely responded they had no order. I looked at the order and completed it. This happened during their lunch time, I assume based on the amount of people I was advised were present. She wasn't feeling well on this day, it was hot, and she had just left the doctors' office. So, she may have appeared disoriented, she is very much in her right mind. She decided she wanted chips and a drink, stood at the counter to pay for them and they saw her standing there, but didn't ring her up. So she assumed they were letting her have the items as a courtesy for the wait. In front of all those people, they said "ma'am, you have have to pay for the chips and that drink". Why do you suppose they thought she was standing at the counter? 🤔 She was very frustrated, as I would have been too, especially if someone embarrassed me in front of a group of people, so she made some remarks, no cursing, but to show her frustration.

So, I reach out to customer service, ask for a response from the franchisee. His response is he talked to his people and they "said" they were trying to "help"... I guess he didn't realize that's the response he would receive. 😳 They have cameras, you think he watched them? Most likely not.

There aren't many reasonably priced fresh food eateries in the area, so this Subway gets most of the lunch traffic, but isn't horribly busy beyond that. Do yourself a favor and hit the Subway on Chincoteague and enjoy the...

This Subway has always been hit and miss over the past 10-11 years I have gone there. One day you will go and the service and food will be great and then the next everything is awful. Last week I ordered a sub and a salad, everything was fine and the customer service was great. Today I ordered a salad and it literally had less than 1 cup of lettuce on it... the same amount they put on a sub... yet I paid extra for a salad and it was dripping with dressing but normally that is put on the side. My co-worker ordered a sub and there was so much sauce on it, it oozed down the sides and made the bread soggy and clearly my presence in the restaurant was a bother. Why is it so hard to maintain any sort of...