Rancho Viejo Mexican Bar & Grill — Restaurant in Churubusco

Sorry, I have to do this. I love supporting local businesses as I am a business owner myself. However, I am left no choice but to leave a review based off of my many experiences from getting carry out from here. My guess is that I have ordered carry out from here at least a dozen times in it's brief existence because I love Mexican food and their's is pretty good. The problem is that every single time they have messed up the order by either giving us the wrong food or not all of the food we ordered. I call them every time not to complain but to make them aware of their mistakes so they could improve on that. So tonight, they did it again. But I Didn't know the price because I was speaking to another gentleman who was waiting for his food while paying. Once I arrived home and my wife realized she didn't get what she had ordered She pulled out the receipt to make sure the order was correct and noticed the bill was $73.34 including tax. (We ordered 2 meals, 2 dips and a large chips and salsa). We called to let them know once again about the issues with the order and also questioned the bill and they said the bill was correct and that the large chips and salsa we got was $20! So my point is if you are going to eat there be sure to dine in so you get FREE chips and salsa and you can make sure your...

First the place looked bad using coolers or something to divide the kitchen from the dining area looked as tacky as the bingo hall table and chairs! The salsa was so spicy the children next to us couldn't feel their lips from the heat I mean wow spicy and I eat competition wings for fun! Food was mediocre to say the best about this place! After we waited over 10 minutes for a drink refill we already knew this place was a one time stop! Wait staff didn't come to ask us if we needed anything else or if for was ok nothing they could however be seen sitting around on their phones. Then we had a good shock as we paid over 50 bucks for fajitas, and pollo chipotle, with queso on the side! Wow we could have gone to a steakhouse and had better service at this point! Very disappointed and have placed this spot on the...

Worst restaurant ever.. I placed my order for takeaway after we made payment and placed the order receptionist informed us that it will take half an hour(not before that) then after 50 minutes and asking them for order they told us it will take another 15-20 minutes and then we asked them why so much time they said we (as customers) should understand that they have only 1 cook and 2 waiters they can take as much time as they want. After when I asked them why don’t you inform this to your customers before placing the order..they might have some other errands to run or some work to do.. the. They said they cannot do anything about it.. NO MANAGEMENT.. NO APOLOGIES at...