Bottisti's Pizzeria — Restaurant in City of Amsterdam

This is a legitimate traditional family-owned real New York Italian restaurant, not a big chain or franchise. When I first started to try their food, like others, I was put off by the demeanor of the gentleman on the phone as curt and brusque, but not rude. But eventually I learned you aren't talking to some kid paid minimum wage to sound like they are sooo happy and lucky and delighted to talk to you - you're making a business transaction with a professional at their craft who is about to make a delicious handcrafted dinner with their own unique recipe. For awhile I was reluctant to call because of the curt service on the phone and would just order in person, but now we get their food weekly as either take-out or delivery. We've probably eaten their forty times now and you can expect your food in 45 minutes. Speaking of the food, the pizza is the best in the capital region (and yes, I've tried all the pizza places around here) with a thin crispy crust, a delicious savory and well seasoned sauce with a hint of spice, perfect cheese and a delightfully crunchy crust. Other pizza places are also competitive with their pizza, but their wings truly outclass anything else and are crispy as they should be, not soft and mushy like you would get from a large chain; an are served with celery and bleu cheese. They also sell great NY cheesecake, a fantastic chicken parm dinner with pasta that comes with salad and garlic bread or a roll, they make a great philly cheese steak or any other kind of sub and even make a delicious bacon cheeseburger with fries. And since they have gotten to know me as a regular customer, guess what, the "service" has improved as they know that their consistent food and fair prices have made me a loyal customer. A diverse and delicious menu. I think they deliver Thursday...

Bottisiti's food is good. Truth be told, I actually really like their baked ziti. The problem is with their service. Essentially, the service sucks. It doesn't matter who answers the phone, they always sound completely annoyed, as if you are bothering them by daring to call and place an order with them (although this isn't just a problem with Bottisiti's, as it seems like most of the pizza places in Amsterdam suffer from this problem). Then, they usually quote you a wait time of 45 mins to an hour (and many times they'll even quote you longer wait times), and sadly, it almost always takes longer then what they've quoted you. I've had to wait 90 mins or more on several occasions, and one time it took over 2 hours. And it doesn't matter if you have it delivered or you pick it up. I've gone in to pick a pizza up, ad had to sit and wait for over 30 mins longer than they told me. Last night I called at 8pm, and told them I would like to place an order for delivery. I was told (rudely) that they stop delivering at 8:30, so I would have to come pick it up. I reminded them that it was only 8pm, and they (rudely) told me they were "all booked up", whatever that means. As a pizza place you have to do two things well- make pizza and deliever it. Ordering a pizza, or some baked ziti, should not be this hard. Not when there's at least a dozen other pizza places to order from. If Bottisti's could improve their customer service skills, I would be happy to recommend them, because as I mentioned, their food is quite good. But, I see lot of other reviews online stating the same complaints- crappy customer service - and apparently the owners don't care. So until they do start caring, I'll be ordering my...

A real classic feeling pizzeria.

Walked past this location a few times and was always curious how it looked inside, well a couple years since that first time I passed by it and I've finally picked Bottisti's as my Friday dinner and got to see.

Ordered over the phone going with a 6-slice Sicilian Style with Mushrooms, Peppers, Onions, Meatballs, and Ricotta cheese. Altogether coming to just over $25, a price you'd expect from a much larger pizza but I loaded on the toppings so this was to be expected.

Finally I got to see inside and I was not disappointed. It was like I walked back in time to a far more simpler time, with memories from childhood of classic pizza joints springing up. Italian themed decorations, homely seating area, and a kitchen that was easy to see into. Really liked it, totally want to come back and dine in sometime. But I was here for takeout, so I paid for my pie and was back home.

Opening up the box told me I was in for a good time. Nice thick looking pizza crust, my toppings heaping across the pie, cheese and sauce still showing through, and a delightful smell. First bite I was able to get it all in and it rocked, a slight crunch to the crust but not super tough, the sauce was a little sweet but this was good as it countered the more savory cheese, the toppings weighed down each slice adding in the spicy meat, the dry ricotta splotches, and mix of vegetables adding in a ton of body. Delicious.

Overall I was not disappointed at all in any aspect of this meal. A reasonable price, friendly service, a real quaint location, and the pie itself nailing...