McDonald's — Restaurant in City of Batavia

Honestly I have never written a review on google before and don’t ever really complain about fast food as I used to work in the industry and understand the challenges that workers at a McDonald’s face, but I’m starting to really get sick of this place, the “new” Mcdonalds in town and still the same old issues! This place cannot put the right fresh food in the bag! I have been to this location about 3 times in the the past few months as I try to stay away but if you’re on that side of town...you have no other choice for fast food without driving 10 minutes out of your way. That being said out of those 3 times my food has been right 0,

First visit: The McRib is back! I am excited to try it for the first time, I ask for no pickles and sub dehydrated onions and a double cheeseburger made special, the double cheeseburger was obviously left on the warmer WAY to long as the bun is hard and doesn’t have any of the toppings I ordered AND the McRib was COVERED in EXTRA PICKLES and EXTRA ONIONS, soiled with liquids...okay...so I’ll call and see what’s up...no answer...well okay then I guess Ill drive to the McDonald’s with the food and tell them that they screwed up...they first offer to remake my food, I tell them my appetite is honestly gone and I just want a refund I don’t need the food remade

This is where I made the mistake of returning and giving a location that had previously screwed up a chance to rectify their past mistakes

Second visit I order a 6 piece and they give me a 4...I check my receipt and they only charged me for a 4...I cut the losses here and just accept that I won’t be eating 6 nuggets because honestly it wouldn’t even be worth mentioning unless I was telling a narrative of my negative experiences at McDonald’s...

Third visit I order the new crispy chicken sandwich with cheese and two double cheeseburgers...the double cheeseburgers are open in the bag when I get it...oh no “here we go”...everything seems to be in the bag so I proceed to drive home...when I get home I bust open my chicken sandwich only to find a “crispy chicken extra Mayo add onions”...I sigh...I call the McDonald’s...no answer again...I’m “shocked”

TLDR: This McDonald’s is really bad at giving you the food you order, I’ve given them 3 chances as of late...I will be driving to the other side of town from now...

So I've had some negative experiences at this McDonald's serval times and have rarely returned here. I've been going to Tim Horton's, Starbucks, or Dunkin' Donuts for my coffee but my cab driver recommended going to this McDonald's bc it's closer to me and their caramel frapes taste amazing. They do taste good but they don't beat Starbucks. Anyway, so I decided to head into the same McDonald's this morning and as I'm receiving my change the cashier who I didn't catch her name was a blonde petite girl who spoke in a really unfriendly snobby tone flung my change at me and said "oops sorry … oh here's your penny" I was very graceful about the manner and didn't want to make a scene got my frape that I paid for but honestly I've had enough of going to this McDonald's and letting things roll off my back obviously whoever is hiring these people don't care about character or customer service. I would've spoken to the manager but I'm sure nothing would have been done about so I'm posting my experience on here hoping enough people will understand that if you want a friendly experience with great customer service you won't receive it here at least that has been my experience with going to this establishment. This sealed the deal though I am never going to any McDonald's establishment ever again they've lost my business for...

I realize the time of night (2am) is not the best time to go and that staffing can be a challenge. That being said, I had a very big order ($46.16) and pulled up to the window. I paid with 3 $20's. The cashier must have believed them to be fake. After staring at them for 30 seconds or so, she left and came back with another employee to check the bills, at the window, in plain view. She used a counterfeit pen on them to verify. After doing so, they both left and came back with a third person who I believe to be the night manager. Again, in the window, in plain view, he proceeds to hold the bills up to the light to check them. He hands them back to the cashier, who then puts them in the drawer and opens the window to hand me my change... and doesn't say a word. No sorry for the inconvenience, thanks for your patience, nothing. The three of them took a total of 10 minutes to do this. 10 minutes is an eternity in fast food. I get verifying bills given to you by a customer, however it should have been done to the side and not taken 3 people to check it. This whole transaction from ordering to getting my food was at least 15-20 minutes. It was very embarrassing and...