Wells Foods Corporation — Restaurant in City of Dunkirk

The only reason I rated a 1 is because it's the only way to leave a review. ZEROS across the board. I received a recall notice due to a sample of ice cream testing positive for Lysteria. The letter came on Fieldbrook Farms letter head instructing consumers to throw away all ice cream and call the number for a refund. I follow the instructions and the rep then advises without the UPC code on the box (please tell me who saves this from a 30 count box) I can not get a refund. When I press why did her company send me this letter she said they did not it was BJs when asked what they are doing about that she advised "it's in higher court. I called my local BJs who laughed at such nonsense and assured me they will process my refund. Outrageous and an absolutely bold stand for a company that posed a public health risk. While your giving rotten customer service go ahead and slander the company selling your...

You know I come in here every other month. And this place has not changed at all. The first time I came in for a drop load and it took them 10hrs to get it ready. 2nd up here been waiting 10hrs to load supposed to load 10:30pm last night. And still not in a door. I noticed they love taking breaks up here. If your that behind then the last thing y’all need to do is take breaks. 2nd thing I noticed that y’all load them Martin trailers as fast as possible. Leaving live load guys and others sitting. I don’t know what happened to the original crew that used to work here, but this new crew ain’t what it was. I don’t care if a holiday weekend is coming up. Should not be behind every time I show up. And that should not...

on a bad bad you can expect 3 - 4 hours tops at some of the slowest shippers this place is not a in that category you can expect to be here no less than eight hours this is not my first experience here your patience will run out you will see everything from couples walk around holding hands and singing coomb by Ya to take a break every 10 minutes but nothing and I mean nothing getting loaded on the frozen side . so I asked the honest question what is really taking so long guy looked at me and said I honestly don’t know I couldn’t do nothing...