Dunkin' — Restaurant in City of Hornell

I only chose the one star rating because I was unable to choose zero stars. I used to stop every morning, but can’t anymore. Unless you have at least 20 extra minutes in the morning to spare, forget it. This morning I stopped, and I was really excited because there were only three cars in line at the drive thru and the store was empty. This is pretty rare for this time of day...work commute rush I think. First of all I had to take my turn sitting in front of the speaker because “we’ll be right with you,” and a long pause is now a given...every. Single. Time. Fast forward thirteen minutes. The car in front of me left after they placed their order, before picking it up. It obviously wasn’t worth being late for whatever, understandable. So, I’m almost to the window, but alas, I had to wait for the cashier to get a donut and feed it to a dog. Hopefully washed their hands. 🤨 When I finally get to the window I shared that it took me 13 minutes to get a cup of coffee with only three people in front of me and the girl said they were doing the best they can. Look, feeding dogs donuts while the clock is ticking and people need to get to work is certainly not your “best.” 🤷🏼‍♀️ At any rate, the car that had to leave likely won’t be back, and neither will I. Very sad and disappointed. I came every morning for years and looked forward to it. Whatever changes have been made are detrimental to this business. Hope they get it figured...

So typically this situation would NOT deserve a five star rating however, my husband I I pull up to Dunkin last night and were relieved that there was just 1 car in front of us. Said car just finished placing their order and pulled from speaker. Young gentleman comes on and says 'I will be with you as soon as possible" Husband being the smart alec he is says (to me)" whyyyyy there isn't a single person inside, they can't handle more than one order at a time." Me being the optimist I am and having worked in the service industry am typically more understanding and say "you have no idea what is going on in there, what if he is on his own.." So we wait another -maybe two minutes and the gentleman comes back on and takes our large order and tells us to pull up. We get to the window and it's a ghost town inside, seriously there is no one, so we see this guy walking back and forth we hear the machine chopping our ice, etc, he comes to the window to hand us part of our order and was as KIND and PROFESSIONAL as could be, I say, "Are you on your own in there," his reply "YES, I am" Seriously, I was in disbelief, this young man who was probably 20 was busting his behind and still kind and professional. He deserves a raise or something Dunkin. Don't know who he is but he was pretty great at 5:30pm on a Thursday evening with 6 cars in drive thru as we...

Last December 2019 it was Easy in and out.

Two weeks ago in August 2020 my wife placed an order thru her app, waited 57 minutes to get an iced coffee and when she finally got her order the top 1/2 inch was water. As she took the glass from the drive thru window it was filled to overflowing and the water/coffee mix that leaked out ruined her blouse.

TIP: If there are more than five cars in line for drive through and the parking lot is more than 1/2 full. Cancel your order and go home.

Dansville location runs like a clock! Especially when you use your app, order ahead and when you are 3-5 minutes out use app to say ready to pick up order on the app. Clockwork. Never 1 mistake after years of visiting.

Go their website, download their app sign up for the perks program and you can please your order through your phone, on your way to dunking donuts, and they will have it ready by the time...