Andy's Candies — Restaurant in City of Rochester

Really disappointed to have to write a poor review but feel it’s necessary at this point. Andy’s Candies has been a family favorite and a staple in my family’s holidays for many years however I went this week one their cashiers accidentally charged me over $500 dollars for a $15 dollar order. Both she and the owner never apologized, lied about when the money would be returned to my account, did nothing to correct the mistake other than to tell me to wait for the money and seemed annoyed when I asked simple questions about the mistake the cashier made. I did speak to one kind employee on the phone today and at least received an apology from her. This was such a large and life impacting mistake and I was treated as if it didn’t matter, I just felt like a small family owned local company would do better by their customers. I am still waiting for the $534 to get back...

I am so disappointed, this is a premium candy shop. I am seeing a lot of bubbles in the molded pieces. I know the quality of the chocolate is great it’s just the presentation has a lot of air bubbles...

Love love love LOVE!! Their chocolate from sponge candy, to chocolate covered gummy bears, to chocolate covered pretzels. Everything is always delicious. Best chocolate I've ever had, been coming...