Twin Trees Too — Restaurant in City of Syracuse

On 10/28/2017 my colleges and I ordered 1 Large cheese pizza and a dozen wings with a 2 liter of pepsi. They told me the wait would be anywhere from 30-45 minutes and after giving me a total of $27.68 I thanked them and hung up the phone. The following is what proceeded, after an HOUR we called them to make sure that the pizza and wings were indeed made and sent. They said that they had already left and should be there any minute. 20 minutes later we called again and explained our discontent with the service understanding that it is busy on Saturday's but that being the case just give the customer a realistic time! They apologize for the inconvenience and told us to inform the driver to discount our meal $10.00 for the inconvenience. Within 5 minutes the driver called our store and told us that she was here but to hurry outside because she was in a hurry. I laughed out loud and said to myself, well, this should be interesting I have never been told to hurry to get my food after it is a HALF HOUR LATE!!! We went outside to find the driver no where near our building, but instead across the street at a local pharmacy store. We proceeded to call her phone back from the caller ID and flagged her from our own parking lot in the pouring rain. She then pulled up to our building but on the other side from our entrance. The owner of our location called over to her that we are on the front of the building. Keep in mind it is absolutely POURING RAIN OUT. She then pulls up to the front of our NEIGHBORS building and waves us over to her vehicle to get our food which was sitting on the edge of her driver side window WITHOUT a heat bag and soaking it. We had to explain to her the discount which she applied and then after paying her made a wild dash for our front door. Feeling rushed and soaked from the rain it never occurred to me that she did not give us our soda as she took off from the neighbors parking lot. I'm a pretty level headed guy but my owner is not as understanding and proceeded to call the store INSISTING on speaking to a manager. After calling the counter woman she explained to me that the driver that delivered to us has been called on multiple times and she was new and in training and unfortunately this was probably the end of her employment. It is never my intention to have and employee lose there source of income but my mother taught me a long time ago that when you eat out your not paying for the food your paying for the service. That being said after speaking with Dan who I believe is the active manager, he informed me that he was terribly sorry for our bad experience and that he would send us some complimentary dinner comp cards AND that the next time we ordered he would compensate the bill to off set the food we received because as you can imagine after food has been placed and made for over an hour the pizza was barely edible as were the wings which is a shame as our whole company really does love your food. On 10/30/2017 our company called to receive the food (CORRECTLY) this time and was informed that they do not compensate with ''FREE'' food for and order that was wrong. I asked to speak with her manager and she handed me to her cook who informed us that HE is only the COOK and knows nothing about any type of compensation and that we would need to speak to a manager. We then RE-ASKED for a manager who the phone was then handed back to the counter girl who said ''The manager on duty tonight is extremely busy and can not take this phone call''. She told me the best bet was to get a hold of Dan in the morning. I then said that is ok an told her I would do just that. That brings us to now. I have posted this to inform the general public of how this company handles miss orders, late delivery's , cold food, drinks missing, and unbelievably POOR CUSTOMER SERVICE from the driver. I plan on contacting Dan as instructed by the cook and counter girl and will keep you updated on the results. I hope this does not happen often to other customers at that location. I will write a new review after my convo with...

The wife and I went to Twin Trees Too last night, a restaurant we go to frequently ever since they opened years ago. We found a parking spot easily and were seated quickly because they weren't very busy. We were seated in the first dining room to the right when you walk in. They sat us quickly to a booth. My wife and I both noticed that we were crunched in with hardly any room, and we are not big people at all. It was pretty uncomfortable but we said we would deal with it. Our waitress came over quickly to get our drink order. She came back fairly quickly with our drinks and then rushed us to order our meal. We pretty much knew what we wanted because we have been coming here for years if not decades. So we first asked her for a small antipasto to start with. She said sorry we only offer a large now. Now the large is big enough to feed 5 or 6 people and cost $14 or $15. Way too much salad for 2 people not to mention the price. We wanted it so we ordered it with crumbly blue cheese on the side, and an order of wings and a small pizza. She returned quickly and just set the antipasto and plates down not saying anything and walking away quickly like we were putting her out in someway. She also had forgot the crumbly blue cheese we ordered on the side for the antipasto. We then tried for several mins to get her attention so we could get the blue cheese that she forgot, that we got charged $5.00 for. Finally after eating half our salad and 5 or 6 mins later my wife waved her hand to get her attention and she snapped at us and said she'll be there in a min. When she finally came over I told her we needed the blue cheese. She didn't say anything and went to get it and came back setting on the table in a way that made my wife and I feel guilty for making her get the blue cheese. Crazy right? Then came the wings and the pizza which she just set down again like we were being pain in the @sses, and shouldn't be there. We needed more blue cheese for our wings and more napkins and when I asked for them I felt like I was again putting her out. Last I knew she was supposed to be serving us. So when she came back and threw the napkins and parmesan cheese instead of blue cheese for the wings on the table and left again. At this point I wasn't about to call her over again for the blue cheese in fear she would kill us. So I got up and went to the front reception area and told the girl there if I could get some blue cheese for because my waitress was too busy. She gladly helped me and gave me the blue cheese . While I was returning to my booth our waitress seen me and yelled at me about not having my mask on. At this point I was boiling mad. I told my wife lets just eat and get the hell out of here. When it was time for the check our waitress came over and finally asked if we were all set or need anything else. I couldn't say anything I was so frustrated, my wife said "just the check please." The check came and it was $58.89. Seems pretty high for salad wings and a small pizza. The food was good but the service ruined the meal for us. My wife and I have been going out to eat for decades and this was the first time I had never left a tip. It was good food but terrible service. although, with not paying a tip we got a 20% discount, Although we prefer good service and good food and leaving a 20- 25% tip. We will not be coming back for...

My son and I wanted to go to dinner, to a place where we used to go with his sister. In honor of her memory we went to twin trees two, after looking up their availability online. Which for Sunday March 19th it states that they're open until 9pm. Upon walking in we greet the hostess and ask for a table for two. He was reluctant to answer. Looked around and said "well we're done dining for the night" I politely asked, "and why is that?", Logan proceeded to tell me they were closing and were out of pizza. I informed and showed him politely on my phone the hours they have posted. He responded "well I don't know what to tell you" (very snappy). I then inquired if I was may order out. He handed me a pizza menu (after he told me they were done with pizza for the night). He walked away leaving us there confused. I was glancing at the menu and looked at my son in confusion because I was under the impression there wasn't any pizza left and we wanted to order a meal to go. We were waiting patiently when he started to head back the front from the back with another women. Who was later confirmed to be Jill. She walked up to the hostess stand and demanded "so what are you ordering" very sternly. Me at this point feeling very put off and guard up vibes from the crew members. I politely said.. "well ge handed us a pizza menus after telling us there was no pizza and just walked off." She proceeded to snatch the "late dining pizza menu" that Logan had left us with, smacked her teeth, then threw the menu (for meals) down on the counter... literally just smacked it down... I looked at my son and asked "what would you like bug?" They proceeded to stand there (the both of them and another women that followed them up) all glaring at us very ignorantly and impatiently. I've been going to this location since they opened I was a little girl, and I've been coming with my two kids the past couple of years now. I've never had this type of experience here. I've known personally plenty of the cooks, waitresses, bartenders, and bussers. I have never felt or been treated this way. At this point I felt very uncomfortable and I said exactly that.. "ever mind we'll go somewhere else because it's very clear we're not wanted here." They responded with chuckles, snatching the menus back up and turning their backs to us. I did make a remark that I was going to call and ask to speak to a supervisor because of the behavior. Logan proceeded to chuckle again with the unknown named women who was also standing up their. Mean while Jill responded, "I can call the owner for you right now". With a VERY condescending tone. I nor my family whom attend the location a lot will NOT be going back. We actually were just their yesterday as a big family for a afterpass (meal after funeral) we were shocked with the treatment we received tonight and we won't be going back anytime soon. I called the restaurant as I informed I would and spoke to a manager, Melissa and informed her of this encounter. She replied "there's nothing I can do because I wasn't up there." I informed her that that was a very unethical response and that I would like to speak with someone over her. She informed me she would have the owner call me back without asking any of my...