Marco's Pizza

1/17/21 new review. COLD FOOD, EMPLOYEES NOT WEARING MASKS and or NOT WEARING MASKS PROPERLY. If I could give zero stars I would. I placed an order for Curbside pick up. After 5-7 mins I went into store. Defeating the purpose of the convenience of curbside pick up. After waiting about 2 more mins before I was even greeted,I gave the lady my name and she said it wasnt ready. So I waited and waited and waited some more. Another gentleman came in and he waited about 5 mins before he was even greeted. We both waited some more, soon after waiting a total of about 20ish mins I got loud and asked if my order was ready and how much longer the wait would be. I then asked if the order on the shelf was my order the lady responded those are delivery orders. Then she asked what my order was and in fact it was my order. She gives me my order and walked away. I said excuse can you offer me something for having waited over 20 mins. She gave me a dessert that had been sitting on the shelf and sent me on my way. This was absolutely infuriating. On another note. The manager was wearing a mask this time but not correctly. Her nose was hanging out. There was an employee making pizzas talking and not wearing a mask at all. There was a guy in back not wearing a mask. And employee that walked in and started working who wasnt wearing their mask correctly *nose hanging out. Annnnnnd then at some point an employee showed up in the back of the store carrying a small child who was not wearing a mask and the woman carrying her was incorrectly wearing her mask. as she got passed the front counter she pulled her mask all the wat down to talk to the delivery person who was Also not wearing a mask. This will most likely be the last time I frequent this location. I would honestly like to speak to the owner because this is just unacceptable.

Previous review from 2 weeks ago. Website for location on w 142 and lorain not working for several days. Site and app gave the impression they were closed. I finally called and they took my order over the phone and put in my online coupon code through manually. Went in and the manager running the counter was NOT wearing a mask. This was displeasing.