McDonald's — Restaurant in Coachella

This McDonalds sucks. It looks like it always has business but it's their slow speed of service that has the lines long. They take FOREVER here! Be prepared to be in the drive thru line for about 20-30 minutes.

I also have had a bad experience using the coupons with the McDonalds app here. It wasn't the app that gave me problems, instead it was the workers. You can only use two coupons per car, which is okay I guess, but it is kind of annoying when it comes to you having more than 2 people in the car because they won't allow it at all. You have to make two separate orders when using the coupons, which in understandable, but you need to make sure they charge you for both orders, and they give you your food because there has been plenty of times where they give me the first order and not the second.

They also do not give you napkins or ketchup, so be sure to ask for them before you leave. The fries are usually burnt or it looks like their holding time is getting to a near so ask for unsalted fries because they have to make fresh ones when you order unsalted fries and then ask for salt to salt them yourself.

The inside is okay looking. I hardly see anyone using the touchscreen panels to order food. It doesn't make sense when the cashier is just right there and it would be way quicker. I can see that working in bigger McDonald locations like the one in Indio off 111, but there really is no need for them.

As for their customer service, I would rate them a 1 star because they always have attitude here and they argue and fight with you when your food isn't made right or when you ask for sauce, etc... I used to work in fast food so I know how it is, and when people complained or something was wrong we would make the order with no hesitation. I witnessed an incident with a lady and a crew member arguing over the fact that they didn't give her an item. She barged out to go get the receipt and showed them, but the worker should of just gave the customer her food. Occasionally you will come across some skinny girl with glasses who is rude to everyone. She should quit and look for work elsewhere if McDonald's is making her miserable. Her name starts with a "C."

Overall, it's the closest one to me besides the one on 48 but if you have extra gas to spare, I would recommend going to another location as this one is just a big headache and the food...

This coachella location is The Most Dirtiest location i have ever been to. Upon arrival there was a coffee or shake spilled right infront of the counter where one had to step arround It looked as if it had been there so long it was beging to dry up and all they did was place a yellow cone over it. There was trash everywhere the soda area was filthy straws and dirty napkins everywhere the ketchup dispenser had a sign that was hand written "out of order" ALL of the tables were dirty the trash cans over flowing.. Worst of all, the small refrigerator that housed the kids milk and apples was left open the whole time every employee would just walk by and not even nottice it. The so called manager was texting while someone was trying to place an order.i coulnt not stand it No longer diagusted and angry i approched the counter to ask for a manager surprisingly it was the woman texting while taking that order. I told her this place is the worst Mc donald i have ever been to i explained everthing thing i seen and all she could say was" im sorry" . 😲 MAJOR LAWSUITS AWAIT THIS LOCATION. Owner needs to address this issue ASAP! I was so disgusted i refused to eat my dinner. All i can say is Be careful and make sure you have had all your vaccines before entering this "New" location that so many of us who where born and raised in coachella have been waiting so very long for is now a nightmare.. Yeah, I have all the pictures to...

TODAYS order was complete. But more often than not my orders are usually lacking either missing something or the fries are limp and cold, the soda is flat or the specialty pies i order turn out to be Apple pies.

Friday Sept 18 2020 I ordered 6 sausage mcmuffins, 1 w/o cheese. Im allergic, lactose intolerant. Should be easy. I asked for 8 salsa pkts. So I didnt have breakfast. ALL the muffins had cheese. And the rest of the crew had to share 3 pkts of salsa. I also ordered a M ice macchiato, so turns out sice it is considered espresso the size is actually a small. And I was unable to get the straw into the cup due to the amount of ice that was in the cup. So I actually got ice w coffee not coffee w ice. I ended up drinking water downed milk w coffee. I understand w the current situation serving customers just in the drive thru is difficult or stressful but not getting orders right time after time is not ok. I can go to other McD in indio or even in coachella and get correct orders time after time and IF something is wrong it is corrected w/o any trouble or attitude from the workers. Managers for this Mcd dont even reach out to say sorry at least. Customer service and work ethic is non existent at this particular location. You have to pay for what they give you, not for what you order, because if you do speak up you get attitude and argument...