Pickleman's Gourmet Cafe — Restaurant in Columbia Township

Outstanding sandwiches. Subpar service

So rarely rate down at all on service from oneindividual. Working front facing jobs are a pain. However there is one individual there that is working strictly on making sandwiches pretty much every time ive gone there on Friday and Saturday evenings. The only good thing I can say about this guy is that he never misses work because me getting a sandwich is wholly dependent on him not being there and i havent gotten a sandwich last four times cause dude is there.

Hes rude as heck and has gotten indignant when I special order my stuff ie substituting one cheese for another. I havent been rude but the first couple of times i had him remake my sandwich because he interrupts, tells me what his understanding of what i want before im done then ends up messing up my sandwich and gets upset as if its my fault when i asked for it to be redone. Guess i can mobile order but my visits are really spontaneous enough to make a quick pit stop from Point to Point rather than wait rhe 20 min it takes the order to process

Anyways i guess if ur not looking to make any type of substitutions to ur sandwich and/or ur a college aged young lady, I recommend this place. Sandwiches are the best in town and on the rare occassion this dude does not mess my order up, he makes a solid sandwich. Otherwise try and come...

Absolutely terrible customer service. I was driving for Uber Eats and was handed the wrong order despite clearly stating the customer’s name. When the mistake was discovered, I immediately called the restaurant, only to be blamed for their error. (For context, this is the only time I’ve ever been handed the wrong order while driving for Uber.)

When I returned to the store, another employee helped me without issue, until the original girl behind the counter inserted herself into the conversation and began interrogating me about why I “let the customer keep the wrong order.” I explained, “Because you can’t re-serve it—you’ll just throw it away.”

Instead of acknowledging her mistake, she doubled down, insisting I was somehow responsible for her failure to follow basic instructions. When I asked how that made sense, she sneered, “Right, and if you’re so smart, why are you driving for Uber?”

At that point, I made it clear I wouldn’t be back. I was ready to let their initial mistake slide—didn’t even expect an apology—but blaming the customer and insulting someone’s intelligence crosses a line. It was unprofessional, mean-spirited, and easily one of the most disrespectful exchanges I’ve ever had with...

The food here is usually perfect. However, the last 2 times I’ve been here, it’s showing that it might not be worth it anymore.

I order a roasted turkey bacon club, with extra turkey. The normal amount of turkey is too thin/little for a toasted sandwich in my opinion, but I’m happy to pay for a bit more (if I actually get it). This costs me an extra $3. So total, my sandwich was $11. However the last two times I’ve been given a regular amount of turkey. They’ve been busy-ish both times I’ve gone for pickup, so I can understand a slight oversight. But if I’m paying extra specifically for this, then it’s expected it actually comes on the sandwich. There are 2 pieces of turkey on the normal turkey bacon club, and I paid $3 to get more. I haven’t had any issues when ordering in person though - both times I’ve been shorted I have ordered online. So by the time I get home and am able to see how much turkey was actually put on, it’s too late to do anything.

Long story short: If ordering in person, they are typically phenomenal. But be expecting to have items missing when you...