Fresh Bite Express — Restaurant in Columbus

First time trying this place upon the recommendation of a coworker. I'd like to start off by saying the wait time was unreal. We had to wait 30 minutes for our food. 20 wings, large fry, 2 piece whiting and fries, 1 thigh, 1 leg. Not sure if this is the norm or because it was $1 wing Wednesday. Secondly the food was good no issues there. Here's where the issue begins. I ordered my food and my cousin orders his food. Upon reaching home my cousin realized that his thigh and leg were not with the rest of our food.(I know we should've checked prior to leaving) so we call back to let them know after the line being busy for 20 minutes we finally get through. The guy that took our order tells us to come back up there to get the thigh and leg. Upon arriving back to the restraunt he tells my cousin and I quote " If you had ordered a thigh and a wing I would've wrote it down" but if you want to wait 20 minutes we can make it for $2. Ugh sir we just spent $33 and waited 30 minutes we don't have another 20 minutes to wait. So he offers my cousin two thighs for $2. I know that sometimes mistakes are made but not trying to correct the mistake and telling a customer what they didn't order is a HUGE problem in my opinion. Now for $2 dollars you have lost two customers and word of mouth promotion. He could've easily said "It's on me sir, I made a mistake, here are the two thighs we have in order to keep our business" furthermore you NEVER should've told us to come back if you weren't going to correct your mistake. You don't know how far we had to travel and you could've told us on the phone that the thigh and leg were left off the order. We have the power of where we spend our money at and it won't be at Fresh Bite Express again just based upon the principle of...

Well where do I start start with the positive the fries are delicious grilled cheese was dry and the cheese was only melted to one side of the bread. The cheeseburger was well done the condiments was bits and pieces of onion like the ends we generally throw away pickles were soggy in other words the pickles were old and the onions were very much in pieces the lettuce and the tomato was okay, and yes I had ordered mac and cheese as well love mac and cheese no one can mess up mac and cheese I thought until I had this it was a combination of some boxed macaroni and some elbow it was a mess . Price wise spent $16. Stick to the fries and the burgers haven't tried anything else don't think I'll go back I have to be real hungry to go back and it's only 7 minutes...

Very fresh chicken wings and tilapia and tastes like the food was cooked in fresh oil. The size of each tilapia fillet was quite healthy and pleasing to my husband. The large okra size was surprisingly …well large. The fries were super yummy and fresh as well. They put POWDERED lemon pepper on the meat, fish and sides which took me back to living in Chicago. I’ve been in Ohio for 4 years and still have yet to find a good chicken and fish joint until tonight. 5 stars all day ⭐️⭐️⭐️⭐️⭐️ We’ll definitely be ordering...