I had a bad experience with my family (group of 4). I went to have a good meal with latin music as an extra. The sitting argument was ok but they only have two menu's at hand. Busy Saturday night around 8:00pm on 8-5-2023. The waitress was very kind and sweet but she was new (one moth) when it comes to serve a tables. We order drinks and an appetizer. Not at problem with that. When we order our food only two plates arrived. The my frien order a churrasco with a salad. They only bring the churrasco no salad. She waited 34 minutes on the clock, when she saw the manager because the server was doing other things, she asked him if he thinks is correct for her to only get a churrasco without the salad and have a missing plate in addition from my daughter. He stayed no and offer to fix the situation and apologized. After few more minutes she got the salad and the meat was already cold. No dressing for the salad or tostones. Later on my daughter goted her plate when the rest of the group was almost done eating. The managers excuse was that they serve her plate to someone else. No resolution again just an apology. We finished our drinks and the waitress was no where to be found when all of this was happening. We where thirsty and no other drinks or refills where offer. When she show up to the table I kindly coached her in how she can be more successful in her job. I also express to her how disappointed I was. She was very sweet but did not offer any other drinks or desserts. The manager did not try to fix the situations or give a discount or maybe offer a free dessert or accommodate the situation some how. He just apologized and ignored the table completely. We realy did not care for that but the bad experience in a special night with my family was not good and the food was not great. Only one plate had a decent presentation.

Extremely disappointed with the experience. I will not recommended.