Dunkin' — Restaurant in Coolbaugh Township

Worst experience in a drive thru or a Dunkin ever. We waited 25 min behind 4 cars in the drive thru for completed service. First red flag. Then we ordered the brown sugar shaken espresso after we had paid they gave us our drinks and said they had to make them with almond milk instead of asking us if we even wanted it still or atleast wanted a different milk alternative. Drink was disgusting and we deserved that info and choice before they were given to us so we could have not wasted our money. We are from out of town passing by un able to return to get anything refund or anything remade for the money they stole from us. The worst part is I ordered my chipotle wrap, as they didn’t put chipotle on it I checked before we left the window and they remade it and also forgot to put chipotle on my wrap again making it completely in edible and unfortunately we had put some trust on them and left thinking there was no way they remade the remake wrong. Basically just the worst service ever we completely get ripped Off and the next dunkin we passed wouldn’t even remake our stuff right. Forcing us to pay money for product they didn’t make correctly is insane and not disclosing that information to us considering we are paying customers is crazy. I’m extra salty as it was my birthday and I had wasted 30 min in the chaotic unorganized and poorly managed drive thru just to get ripped off and not be able to returns it was completely out of our way to go back and no one should EVER waste that much time in a Dunkin drive thru. Or atleast a new Dunkin should honor fixing a messed up order like Tim hortons does . Anyway thanks for wasting an hour of my life and giving us the worst service guys good luck. Hopefully you can learn...

I've given this place numerous chances to get their stuff together. Every single time I go there they either screw my order up or I am waiting in the Drive-Thru for at least 20 minutes when I'm the only person in line when they are not that busy. These are a bunch of the laziest people that I've ever seen in my life they don't get any work done all they do is stand around and talk. I actually had to leave because I looked in the window and saw a girl standing there playing with my croissant as she BSed with another employee. I'm going to speak to their manager because obviously they do not know how to use the internet and look at their reviews because most of them are all exactly what I am describing. I do not recommend this place to anyone that does not want to wait forever for fast food and to have their food manhandled. If I can give it a negative star...

I am a Dunkin girl I tried numerous times to go to this store every single time I have the same result and nothing has been fixed. I am not going to go to Dunkin anymore because it is very poor service. Nobody even acknowledges you when you go in there and every time I buy a four dollar cup of coffee, it is not what I asked for and I have to ask them to fix it or I have to ask for sugar on the side to fix my coffee. It’s not worth the money or the hassle. It’s like they’re in such a rush because they’re busy all the time and they’re not worried about the quality of their service or food or coffee , I’d rather drive all the way down to Tannersville and get a cup of coffee that I ordered the way that I like it. I do not recommend getting anything from...