Caribou Coffee — Restaurant in Coon Rapids

I swung through this drive-thru-only Caribou with my kiddos one morning en route to the pool—just needed a quick caffeine fix for me and a little treat (bagels originally, but they didn’t have them) for the kids. We pivoted to donuts, ordered two, and rolled off… only to open the bag and find just one.

No biggie—I get it, mistakes happen. But when I looped back to fix the issue, things got frustrating. The parking lot is tiny and not ideal for maneuvering if you need to pop in quickly. I found one of the small parking spots and headed to the walk-up window, thinking it would be a quick interaction.

Unfortunately, even with three employees inside, I stood outside awkwardly for several minutes while people looked at me but didn’t acknowledge me or come to the window. Eventually, someone did help and I got the second donut, but honestly—it could’ve been handled much more smoothly. A simple “Hey, I’ll be with you in a sec!” goes a long way.

In the end, the coffee was good, the donuts were fine, but the customer service left a sour taste. Hopefully just an off day, but not the...

I never write reviews, especially bad ones, but what happened to my son today near this cafe hooked me to the core. I'm very sad. my son sees poorly and therefore does not drive a car, he left the park and went to this cafe to buy coffee, stood in line for cars, but when he approached and tried to order coffee, they did not serve him, because he approached on foot and did not come by car. He left upset, and when he told me, I also feel like I was done very badly. People, how absurd. How easy it is to humiliate a person. This is discrimination. I am writing because I will defend the rights of people like my son, people with disabilities and people in general. It turns out that if a person cannot drive a car and come on foot, then he...

I live caribou. I worked and managed at a caribou for a long time. As such I may be harder on places than most. But the last 3 times I've gotten coffee here the espresso has been burnt/bitter and has ruined my drink. This time they got my order completely wrong....twice....ordered an iced cinnamon sugar latte with caramel, got a normal iced latte. They then told me they didn't have the cinnamon sugar. OK, so I asked for a caramel latte and got a sugar free caramel latte. The 3rd time was the charm, but I was...