Baskin-Robbins — Restaurant in Corona

My 15 yo son and I went to get icecream tonight. I had a bad case of sciatica so I didn't want to get off the car. My son went inside and ordered icecream for both of us, Sundae for him and Chocolate dipped banana for me. Girl at counter asked my son if he wanted one with nuts, drizzle or white Chocolate. My son misheard her and just said yes, she put the one with drizzle in the bag and handed it to him. When he brought it to the car, I told him that I don't want this one, I wanted the one with nuts. He said he didn't see which one she put in the bag. He went bag to replace and she straight up refused. I then called and asked them to exchange it. We have been customers since they first opened. So many times, we order online, they run out if brownies for brownie Sundae, or certain flavor, or some other ingredients, make mistakes with wrong icecrean flavors, I have rarely made a big deal about it becausethings happen. The employee on the phone literally yelled at me. I asked her to do this for customer service sake, she agreed but out of no where, a manager jumped on and started yelling at me. I asked her what the problem was, the employee just agreed to replace, why does she have a need to yell at me when there's literally a store full of people there. She should be tending to them. She continued to yell and I hung up. My son went in to get replacement and the employee embarassed and humiliated him, holding cone really high up, asking him slowly like he is dumb"Is this what you wanted?" "These are nuts, are you sure?" They mocked him infront of the entire store full of people. I literally every year spend hundreds of dollars buying gift cards from this store for Ramadan and Eid gifts for kids. NEVER WILL I EVER SET MY FOOT IN THE STORE WHERE PEOPLE ARE TREATED WITH SUCH DISRESPECT and humiliated. all this for asking to replace a banana? SHAME ON THEM. I am NOT surprised by other people complaining of poor customer service and rude attitude AT ALL. Management needs to put these employees in check before these power tripped teenagers bring their business...

We were told we have to order online, so we did, then we go and get the order, come home, it’s missing one sundae, the Oreo one, then we send my FIL back to get it back, we called and she immediately said “we are out of Oreos” we said well you didn’t say anything ? She quickly says oh yeah it was a mistake and then nothing she said nothing else, she knew exactly why we were calling, have a feeling they said oh since we were out of Oreos they said who cares they won’t call, LAZY. Anyways so we were like well what do you want to do about it do you want a refund or another sundae, so I said well I just want one scoop then I just want the gold medal ribbon, she said okay and toppings ? I said I don’t want toppings I just want one scoop can you refund the difference ? She said oh I can’t refund you, HUH??? So I was like well then never mind just refund the whole thing and then she goes oh we can’t do that ….. BUT YOU JUST SAID …,,,,,, WHAT. I ended up with a $10 ice cream of something I didn’t want, all because they wanted to be lazy and lie their way out of it, to not refund us after all of that is POOR CUSTOMER SERVICE. Not one to complain over ice cream but it’s the principle of the matter. Get better more mature employees, they were laughing in the background too. Children....

Very, very expensive. Has some highlights: pretty clean and nice inside and the ice cream is typically good. I haven’t been in a baskin Robbins in a few months, so I figured I’d try the new one close to my house on Foothill. This must be a franchise (maybe they all are) considering how high the prices are set. Scoops are, with tax, $4.00 for one, $6 for two and nearly $8 for three. Add a cone for an additional $1.29. All the specialty items will run you well over $5 a piece.

This location opened up right around the beginning of the pandemic and I am not surprised to see it has never really been busy. I don’t know how a business can charge these prices right now. If you walk 100 feet down the strip mall to the Albertsons you can buy a pint of Ben and Jerry’s for $5 - a larger amount of ice cream for the price. Even head to magnolia and Ontario to the golden spoon and get a large swirl for $6.

Maybe if the ice cream were better this could be a special occasion, but the price is simply unreasonable to justify your...