We came in to pick up sandwiches during our lunch, the workers did not think to be sure there was no additional add ons before charging my card ( I do not know what is extra, I don't work for Subway) We were ordering 2 sandwiches and the cashier charges me for both when the first sandwich was made and the second was getting started, so when asking for avocado on the second sandwich the worker rudely says that they can not have the avocado because the sandwich was already paid for; adding that your mother wanted to pay already as if I ( not his mother by the way) was in a hurry to pay. Monica the worker building the sandwich was immediately rude as they went straight to blaming the customer for being in a hurry to pay as if we didn't still have to wait for the second sandwich to be made, this woman has absolutely no business working with customers. It was a mistake made by the workers for trying to hurry the customers through is all that I can assume and just turned immediately hostile towards us with look and attitude as she just blamed me for wanting to hurry up and pay????? seriously. Let me add never did I say in any way that I was ready or wanted to pay when the cashier just started adding up on the register, so even at that point I could only assume there would not be reason to add additional charges to a sandwich being made. The way she looked at me I thought she was gonna step out of her area....of course now a days customer service sucks but this was completely uncalled for and most definitely could have been handled in a more professional way or at the least as if the customers mattered at all. People with that kind of attitude do not need to be working customer service for any place that cares about how they look...
Read moreShowed up at 10:40am - the only 2 customers in the building. Bought 2 meals for lunch and opted not to get the drink for one of the meals because I had a powerade in the truck. This includes 2 bags of chips. When sitting down thr lady behind the counter said that I couldn't drink my powerade in the store. I thought this was a joke. So I proceeded to ask if she was serious because it obviously seemed like a joke. She then got mad, frustrated, and asked me to leave the store. Kindly I said I am not trying to question your authority I am simply asking why it's such a big deal considering we were the ONLY two customers in the restaurant. She then asked me to leave the store. I will not be coming back to this subway, nor will my employees and we frequent this...
Read moreOrdered a 6 in meatball sub with provolone. Worker couldn’t get 2 slices of cheese apart so they just slapped em on stuck together. I Asked them to fix it, they told me they couldn’t. I had to choose a different cheese. Fine, shredded since we obviously can’t separate the others. She then Toasted it without asking me. They no longer have olives. I got my sandwich and The bread looks like it was man handled and most of the shredded cheese is stuck to the paper now.
Just ridiculous. You can’t separate 2 slices of cheese?
Then to make it better, I got a meal but she didn’t charge the drink/chips as a meal, they charged me full price for each so I was also overcharged. Not sure who that lady is, but she needs to go!
Do...
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