Cedar & Salt CoffeeHouse — Restaurant in Coupeville

We support local businesses as much as possible, but only when we have good customer service experience. We supported this small business before the brick-and-mortar cafe!

I will begin with a couple of recommendations: • Extended business hours, close an hour later. You are the only café open after 4:00 p.m. in Coupeville, but not in Oak Harbor. • Better customer service, friendlier staff. • Correct temperature for hot drinks (ours is always tepid). • If the fireplace were functional, it would contribute to a better ambiance. The plants in the terrarium have been dead for a while.

Experience:

• The customer service received from staff needs to be more consistent. It has been subpar! We have only had an enjoyable experience with one barista who liked her job; we didn't get her name). Other staff members are either rude or curt. Be pleasant and inviting when a customer walks into your establishment. • The hot drinks we order are rarely at the right temperature! Hot is supposed to be hot, not room temperature. • Cash payments - is it common for your business to stop accepting cash payments at least 10 minutes before closing? We were told we could only pay by card since the register is closed for cash payments, and this has been on two occasions. • I received the wrong order, and I chose not to have it corrected, not after the customer service we received! She was also in a rush to close because she had "two papers to write," as she told one of the customers. • On two occasions, we had seen your business turn away customers when the "open" sign was still on, and the front door unlocked. If you do not want any other customers walking in, turn off your sign and lock the door behind the customer that walks out! • Lastly, do you allow employees to bring their children to work? We observed a young girl playing by herself next to the bathrooms and close to an exit door. At first, we thought her parent(s) were in the rest room, but after a while, which was not the case. Our concern - the young girl was put at risk by her parent. There was zero visibility where the child was, and she was near an exit and bathrooms. The island is not free from crimes against children. Something to think about before leaving a young...

Maybe there is new ownership?? Unfortunately it feels like this place has really let the quality slide. It use to have amazing fresh salads, paninis, breads, and soups that all tasted like they were made from scratch. We use to frequent Cedar at least two or three times a week.

Now they run out of soup before lunch and have a single panini for months.

the current panini dip has been the only sandwich on the board for months. Which was good as the burger. The roast beef dip they are pushing now is a chewy, rubbery over processed slice of deli meat (that cheap kind with the greenish sheen prepackaged in the deli), full of gristle and fat. Take a bite and pull the whole slice out variety.

Their breakfast sandwich is essentially a microwave jimmy deans sandwich. English muffin isn’t chewy or sour like you hope for and the paper thin bacon, or spongy sausage combined with a frozen egg patty and topped with american. Last time it was still cold in the center.

Breakfast burritos are passible but the potatoes mixed in taste like the pre-frozen, unseasoned, little country potatoes that you buy in the freezer section.

Haven’t seen fresh loafs of their bread out in a while either.

Soup use to be hand made from scratch, then they got stuck in vegan chili for 6 months straight it seemed and only served prepackaged soups. It may have changed but they always “run out” before lunch so I can’t know for certain.

Essentially i am down to a declining selection of pastries and coffee when i go back hopeful things...

After visiting Sunshine Drip (2 minute drive away from Cedar & Salt) a month ago, I decided to try a new coffee shop / cafe nearby. I had hoped it might be less expensive than Sunshine Drip.

I read the reviews for Cedar & Salt, and despite some bad reviews, I went. Big mistake. Total waste of $16.00 for a cinnamon roll and a potato & leek danish. Quality was not great, but the most infuriating thing was there are NO PRICES LISTED ANYWHERE INSIDE, no menu lists prices or ingredients. Absolutely insane. Before I went I tried looking for their menu online and the only option was a Facebook page, but I do not have a Facebook account so I was denied access to the page.

If the prices of the items in the bakery glass display had actual prices listed next to them, no way would I have purchased anything! $7.50 for a mediocre cinnamon roll and another $7-8 for a tiny danish? No way. When I requested the items and the staff put my order in the register and told me the total, I was total shell-shock and felt pretty awkward saying “no actually that’s exorbitant!!!!” And was hopeful maybe they would taste delicious and be worth the price.

But no. Never going here again. Inside is drab and basic. I am not a coffee / cafe snob, I just wanted decent food at reasonable prices with a menu with PRICES and INGREDIENTS listed per item. Not a novel concept.

Sunshine Drip is a 2-minute drive and clearly labelled menu, with very high...