Domino's Pizza — Restaurant in Covington

I've ordered alot of pizza from here since moving to covington. They have alot of trouble with getting good employees. They won't answer the phone and when they do they will hang up on you. Just ask if you want to pick up or delivered then hang up !!! Called back and he laced the phone down on table and never picked it back up !!! I got into my vehicle and drove 15 min to Domonoes just to see what they were doing while knowing I was waiting on the line. I was very mad. Went in to see they were taking orders on the other phone !!! So if u want ur pizza delivered they just hang up. Call back to order pick up they just put you on hold forever. I talked to a guy named Jordon or Jonathan I think. Is name tag said he's been there 1 year. This guy is always there working. He's very professional and nice. He seems to be the only employee that Domonoes has at this location that cares about the place and is great at his job. I never get cold hard nasty pizzas when he's working. If he's not there the pizzas are terrible. Next time I go back ill get his name so I can have it correct on here. Domonoes needs to know the name of the employee that is the reason they still have a store in...

WORST CUSTOMER SERVICE EVER! While I love dominos pizza, I am HIGHLY DISAPPOINTED in the customer service. I REFUSE to spend money anywhere that has such ignorant people working in their business. When a customer calls they should be greated. The employee answering the phones should be kind, courteous, and helpful. I called and was instantly told we aren't taking anymore orders(On a Saturday mind you at 7pm). I asked why and was told we're too busy and you can't place an order over the phone. I informed the employee that wasn't my intentions I wanted to know if they had any drivers available to see if I should plan to drive to the store or not to complete my order online. He says I don't know, that was his answer to everything I asked.. I asked to speak with someone who did know something. He laid the phone down without saying anything and left me on hold. It is a shame that there are such sorry people in this work place. NEVER AGAIN! THIS WILL BE...

If I could give one star I would. I’ve never written a review for anywhere... I’m that angry. I waited two hours for my pizzas and they were never delivered. We called and asked if we could come pick them up instead and have them remade because we didn’t want pizza that had been sitting at the store for 2 hours. I was told that I’d have to pay again for them to remake the pizzas. When I got to the store, we went inside and paid only after waiting for 10 minutes for someone to even help us and were then told we’d have to wait even longer even though the tracker on their screen said my order was completed. We waited in our car, and when my order was removed from the screen as if we had picked up our order, we went back inside to pick it up. After waiting another 10-15 minutes to even be helped, we waited another 20 on our pizzas. A total of 3 hours and 2 payments for 2 pizzas. Absolutely ridiculous. Never buying from this...